Team Leader Global Clinical and Technical Support

Job title: Team Leader Global Clinical and Technical Support

Company: Greiner


Job description: Your Challenge

• To coordinate the information flow beetween the customers, distributors, sales and the preanalytics business unit, regarding technical support, requests, product specifications, applications, studies and other topics
• To provide regular reporting and statistics on the customer complaints and requests (types of requests) and the topics reflecting market trends to the business unit and other departments
• To proactively improve customer support service by implementing effective solutions to increase productivity of the service, improve response time and increase customer satisfaction
• To develop and deliver focused and targeted trainings to requestors to minimize repetitive requests and increase customer satisfaction
• To communicate with the marketing team to improve the visibility and accessibility of available information
• To build and maintain the knowledge base of information and resources that can be accessed by the requesters, in collaboration with relevant departments
• To continuously develop and refine a concept for a customer service support
• To build a team for efficient and productive customer support service

Your profile

• You have a bachelor´s degree in science or technology, or a related field
• You have previous experience in costumer service or technical support, preferably in the medical technology industry or healthcare industry
• You are structured, detail-oriented, communicative and driven
• You can effectively and in a timely manner coordinate the information flow between various stakeholders (e.g. customers, distributors, sales and others)
• Your are fluent in English language and possible in German (German is not a requirement)

Our offerWe offer you an exciting and independent area of responsibility in a modern and collegial working environment. In addition to numerous attractive social benefits, the gross annual salary for this position is at least EUR 59.781,96 (minimum salary according to the collective agreement for the chemical industry). Depending on your qualifications and professional experience, you may be eligible for a significant overpayment. The planned start date for this position is in January 2026.
If you have any questions or require further information about this job advertisement, please contact Manuela Silbermayr +43 664 8892 0539.If you are passionate about promoting innovative medical devices and possess the skills and experience outlined above, we encourage you to apply for this exciting opportunity to join our dynamic team at GBO International. Please submit your resume and cover letter detailing your relevant experience and qualifications. We look forward to hearing from you!Wir bieten gleiche Chancen für alle und sehen Vielfalt als unsere Stärke. Daher begrüßen wir Bewerbungen von allen Menschen – unabhängig von Merkmalen wie Geschlecht, Alter, Hintergrund, sozialem Status, sexueller Orientierung, Religion sowie geistigen und körperlichen Fähigkeiten. Es ist unser Ziel, Frauen im Unternehmen zu stärken und den Anteil an weiblichen Führungskräften zu erhöhen. Wir fördern eine inklusive Arbeitsumgebung und ermutigen alle Personen, sich zu bewerben.Job ID: 2623Über Greiner Bio-OneGreiner Bio-One ist ein Zuhause.Für Visionäre, die sich mit Power und Ideen einbringen, für Team-Player, die Wissen teilen und neue Denkweisen zulassen, für Menschen, die nach Exzellenz streben. Greiner Bio-One hat offene Türen für Könner, Macher und verborgene Talente, die in der Gesundheit Großes bewegen wollen.Wir haben Zukunft im Blut!

Expected salary: €59781.96 per year

Location: Kremsmünster, Oberösterreich

Job date: Wed, 06 Aug 2025 06:23:57 GMT

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