Staff Product Manager – Community & Loyalty Team

Job title: Staff Product Manager – Community & Loyalty Team

Company: Hobbii


Job description: Hobbii and our selected partners use cookies and similar technologies (together “cookies”) that are necessary to present this website, and to ensure you get the best experience of it. If you consent to it, we will also use cookies for analytics and marketing purposes.See our to read more about the cookies we set.You can withdraw and manage your consent at any time, by clicking “Manage cookies” at the bottom of each website page.common–cookies–alert#acceptAll”>Accept all cookies common–cookies–alert#disableAll”>Decline all non-necessary cookies common–cookies–alert#openPreferences”>Cookie preferences common–cookies–preferences#open” class=”bg-company-primary text-company-primary shadow-form inset-x-4 mb-4 rounded max-w-screen-sm p-4 overflow-auto max-h-[80vh] z-cookie-alert backdrop:bg-[rgba(0,0,0,0.6)] sm:p-10 sm:mb-auto fixed top-2″>Select which cookies you acceptOn this site, we always set cookies that are strictly necessary, meaning they are necessary for the site to function properly.If you consent to it, we will also set other types of cookies. You can provide or withdraw your consent to the different types of cookies using the toggles below. You can change or withdraw your consent at any time, by clicking the link “Manage Cookies”, which is always available at the bottom of the site.To learn more about what the different types of cookies do, how your data is used when they are set etc, see our .Strictly necessaryThese cookies are necessary to make the site work properly, and are always set when you visit the site. Vendors Teamtailorcommon–cookies–preferences#handleCategoryToggle”>AnalyticsThese cookies collect information to help us understand how the site is being used. Vendors Teamtailorcommon–cookies–preferences#handleCategoryToggle”>MarketingThese cookies are used to make advertising messages more relevant to you. In some cases, they also deliver additional functions on the site. Vendors Youtube, Metacommon–cookies–preferences#handleAccept”>Accept these cookies common–cookies–preferences#handleDecline”>Decline all non-necessary cookiescommon–header–menu#toggle” data-common–header–menu-target=”button” > Career menuEmployee Candidate Homepagecommon–dropdown#toggle”>common–share#handleClick” data-provider=”Facebook”> Facebook common–share#handleClick” data-provider=”Twitter”> X common–share#handleClick” data-provider=”LinkedIn”> LinkedInTech · Copenhagen (HQ) · HybridStaff Product Manager – Community & Loyalty TeamCopenhagen HQ · Full-time · EU work permit requiredcareersite–jobs–form-overlay#showFormOverlay” data-careersite–jobs–form-overlay-target=”coverButton”> Apply here!blocks–cover–scroll#handleScrollDown” title=”Scroll to content”>Join Hobbii, a leading online yarn retailer and community that’s weaving together crafters worldwide! 🧶✨We’re creating magical experiences that turn yarn-lovers into lifelong Hobsters, and we need a passionate Product Manager to help us craft the perfect post-purchase journey. We’re building more than just a shop – we’re nurturing a warm, inclusive community where every customer feels seen, valued, and inspired to keep creating.In this role, you’ll have the opportunity to shape the experience for a passionate global community and see the results of your work in real time. You’ll work close to both the data and the people behind it – combining insights with creativity to strengthen customer relationships and loyalty. You’ll be supported by a collaborative team that shares knowledge generously, celebrates each other’s wins, and works together to solve challenges. Your ideas won’t get lost in layers of approval; you’ll own the roadmap and be part of a collaborative culture where commercial thinking and a deep understanding of customers go hand in hand.The QuestAs Product Manager for our Post-Purchase & Loyalty Team, you’ll be the architect of delight after the “buy” button is clicked. From order confirmations to loyalty rewards, you’ll ensure every touchpoint strengthens the bond between Hobbii and our crafting community. Your mission: transform one-time buyers into devoted Hobsters who can’t wait to share their next creation! 💝This role covers the full scope of the post-purchase journey – giving you the autonomy to shape both the strategy and the execution, from the very first confirmation email to long-term loyalty engagement. You’ll have the flexibility to test, learn, and adapt, with room to bring your own ideas to lifeThe Road AheadOwn the entire community & loyalty experience strategy – from order tracking to loyalty program optimization across web and appsOwn the roadmap for our Creators & Designers communitiesDesign and execute retention initiatives that increase customer lifetime valueWork with our MyHobbii membership program to develop compelling loyalty experiences.Use data insights to identify friction points and craft smoother customer journeysActively work with the Product Managers to establish and improve our Product habits. Including experimentation, customer interviews and feedback loops.Partner with engineering, design, and marketing to bring delightful experiences to lifeYour MasteryYou’ll thrive in this role if you’re driven by seeing the tangible results of your work, enjoy connecting the dots between customer insights and business outcomes, and value working in a setting where collaboration is as important as precision. We welcome applicants of all genders, backgrounds, and life stages – what matters most is your passion for creating meaningful customer experiences5-8+ years of product management experience, preferably in e-commerce or subscription modelsDeep understanding of customer retention, loyalty programs, and post-purchase optimizationExperience with A/B testing, analytics tools, and data-driven decision makingKnowledge of email marketing, CRM systems, and customer lifecycle managementStrong analytical mindset with the ability to translate insights into actionable product strategiesExcellent communication skills and ability to influence cross-functional teamsYour Fellow AdventurersYou’ll join our Product team, working closely with engineers, designers, and marketing specialists. Together, we’re building the future of crafting commerce, where every interaction feels personal and every purchase starts a new creative journey.At Hobbii, you’ll join a team that blends analytical thinking with creative energy – where data informs the decisions, and customer passion drives the ambition.What Hobbii is offering● A competitive market salary tailored to your skills and experience● The flexibility and support to take your career and skills in the direction youwant● The opportunity to work alongside a talented team with a wealth ofexperience building successful direct to consumer products andpropositions● A flexible blend of office and remote work (our headquarters are inNordvest, CPH)● 6 weeks of well-deserved vacation● Paid parental leave● Health insurance● Catered lunch and some seriously good coffee● Fantastic company parties and a great Friday bar● Not to mention a great staff discount on yarn…Does it sound like you?Spot on – or almost? We’d love to hear from you whether you have more or lessexperience than what we’ve listed above. Just like Hobbii, our roles grow and can beflexed to fit.Department Locations Remote status Hybrid Employment type Full-timeJob opportunities ⤵Copenhagen (HQ)careersite–jobs–form-overlay#showFormOverlay”>Apply here! jobs–overlay#closeOverlay”>Tech · Copenhagen (HQ) · HybridStaff Product Manager – Community & Loyalty TeamCopenhagen HQ · Full-time · EU work permit requiredLoading application formCareer site

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Expected salary:

Location: København

Job date: Wed, 20 Aug 2025 05:11:57 GMT

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