Solution Architect, Salesforce Marketing Cloud

Senior Associate, Cognizant Consulting 

Solution Architect, Salesforce Marketing Cloud

Remote 

ABOUT US

Lev, a Cognizant company, is a premier digital consultancy that works with marketers from top brands to maximize their investments in Salesforce, level up their customer experiences, and power even the most complicated of businesses. 

As a top Salesforce partner, we take pride in hiring and developing the best of the best, and we work hard to cultivate an inclusive culture (#LevLife) where our team (also known as Levsters) will thrive. 

While we celebrate each other’s individuality, we are brought together by our commitment to provide unparalleled expertise and an out-of-this-world experience to our customers; our drive to shape the future of marketing and the future of Salesforce; and our desire to do right by one another. We are relentless in our pursuit of being the best of the best, and driving marketing success with Salesforce. 

Since 2016, Lev has experienced tremendous growth. We joined the Cognizant family in March 2020, further cementing our position as a global leader in Salesforce consulting. We continue to excel as a high-growth company through expanding the ways we serve our customers, and by growing our global footprint. 

Lev is headquartered in Indianapolis, Indiana, with remote employees across the United States and United Kingdom. 

This position is available for Remote Candidates across the United States. 

The Role

As a Senior Solution Architect for our Salesforce Marketing Cloud (SFMC) Practice, you will play a critical role within our Delivery organization. This is a customer-facing consulting role in which you will lead functional and technical discussions with customers and work with a wide variety of customer contacts in marketing and IT, up to and including executives. To succeed in this role, you will need a good mix of consulting and technical skills along with platform and domain knowledge. The Senior Solution Architect leads discovery sessions and recommends solutions for customers. You will be responsible for solution design, documentation, and technical build for your solutions, and delegating tasks to other technical project team members, where appropriate. The Senior Solution Architect should have a technical vision and proactively offer a point of view and set of recommendations to customers on topics related to digital marketing solutions. 

Responsibilities

• Build trusted relationships with your assigned customers.
• Actively participate in project discussion and offer a point of view.
• Consult with customers on their business goals and marketing challenges.
• Lead consultative engagements including workshops with customers on technical and business goals and challenges.
• Lead discovery sessions to uncover requirements for the project.
• Create professional documentation that includes comprehensive customer user stories, functional and technical requirements, solution overviews, ERDs, and workflow diagrams.
• Define detailed, scalable, and appropriately sized technical solutions based on the customer’s business needs and budget while accounting for their existing marketing technology environment.
• Effectively present and defend solution recommendations to customer audiences that include both technical and business stakeholders.
• Develop proofs-of-concept to validate solution feasibility.
• Build out technical solutions within SFMC
• Provide thought leadership to other consultants within Lev’s SFMC practice.
• Contribute to our internal knowledge base according to your specific areas of expertise.
• Maintain current knowledge about the SFMC platform and other relevant technologies in the digital marketing space.
• Occasional travel to client locations, up to 25%
• Perform other duties as required and assigned.
• If you do not have certifications for Salesforce Marketing Cloud when you start, you will be required to obtain your Salesforce Marketing Cloud Admin and Salesforce Marketing Cloud Consultant certifications within 6 months of your start date.

Other Responsibilities

• Occasional travel to client locations, up to 15%
• Perform other duties as required and assigned
• If you do not have certifications for Salesforce Marketing Cloud when you start, you will be required to obtain your Salesforce Marketing Cloud Admin and Salesforce Marketing Cloud Consultant certifications within 6 months of your start date.

Qualifications

• Bachelor’s degree or equivalent experience
• 5+ years of experience consulting on and implementing Salesforce Marketing Cloud
• SQL experience
• AMPscript experience
• Demonstrated success in a customer-facing consulting role.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
• Deep knowledge of the SFMC platform
• Preferred
• Two or more Salesforce Marketing Cloud certifications
• Experience in Salesforce Pardot
• Experience in other email marketing platform(s) outside of Salesforce
• Deep knowledge of the SFMC platform capabilities and implementation best practices
• Ability to clearly articulate digital marketing best practices and translate those into implementation recommendations.
• Natural curiosity and commitment to continuous learning
• Able to consult in areas or on new technologies with which you may be unfamiliar
• Effective prioritization and time management skills
• Ability to work in a high-growth, fast-paced, deadline driven environment.
• Commitment to accuracy, quality, and timeliness
• Strong interpersonal skills with emphasis on relationship-building
• Effective team player who is able to lead and delegate.
• Excellent strategic & technical thinker
• Solid professional judgment
• Ability to work effectively across multiple concurrent customer engagements.
• Effective communicator, both verbally and in writing
• Confident in leading customer facing discussions and presentations.
• Solid understanding of enterprise database design
• Ability to estimate the effort required to implement the proposed solution.

Work Authorization

• Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.)

Salary and Other Compensation:

The annual salary for this position is between $73,990 – $140,760 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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