Solution Architect, CRM and Customer Service – Rockwool Group

Job title: Solution Architect, CRM and Customer Service – Rockwool Group

Company: Right People Group


Job description: Would you like the opportunity to work in a truly global organization and to influence the direction of the company by contributing to the digitalization agenda within Sales and Marketing?Join us and make a difference
In an ever-changing, fast paced world, we owe it to ourselves and our future generations to live life responsibly. At ROCKWOOL, we work relentlessly to enrich modern living through our innovative stone wool solutions.Your future Department
You will join ROCKWOOL Group’s global IT organization with more than 250 employees, located in more than 10 countries and work in partnership with Global Marketing and Communication, to further digitize the customer journey, end-to-end from customer engagement through manufacturing to delivery. The next level of digitizing will focus on product configuration, product calculators, customer relationship, customer service and quotation based on MS Dynamics 365 CRM and Customer Service. We have started preparing for the next generation of ERP, and MS Dynamics 365 CRM will be one of the cornerstones in the future IT landscape and merge the efficiency and personalization of B2C digital experiences, with the complexity of Rockwool’s B2B needs.What you will be doing
You will be a part of our team of 3 Solution Architects focusing on Sales and Marketing and will be a trusted advisor for Business Stakeholders, IT management and vendors, ensuring the solutions fit with our strategy and target architecture. Immediate focus areas will be making MS Dynamics 365 CRM composable and ready for the next generation of ERP.Your primary tasks and areas of responsibility:

• Lead the design and architecture of MS Dynamics 365 CRM solutions, ensuring they meet business requirements, technical standards and composable thinking
• Ensure that our MS Dynamics 365 Sales and Customer Service follow best practices from a technical perspective and are scalable and maintainable
• Engage in new ideas and concepts, collect requirements, assess and recommend new solutions, develop business cases and recommend projects and deliveries to management
• Create and maintain target business and digital architecture and roadmaps for the area of Customer Relationship Management and Customer Service
• Ensure architecture compliance for projects around Customer Relationship Management and Customer Service

What you bring
You have:

• A Degree in IT, Business Administration, Marketing or similar
• Minimum 10 years of experience with design and implementation of solutions within the customer journey with a focus on Sales, Marketing and Customer Service
• A professional understanding of architecture and process modelling methods
• You speak and write fluent English

Furthermore, you have:

• Experience with MS Dynamics 365 CE Sales and Customer Service Workspace/Hub, including customization and configuration using the Power platform.
• Proven ability to design modular, API-first solutions that decouple CRM/ERP logic, utilizing headless frontend approaches or composable Uis for customer experiences.
• Understanding of customer lifecycle management, including Lead-to-order and order-to-cash processes, and translating them into technical solutions.
• Experience designing complex IT landscapes with data models and integrations aligned to MACH principles and event-driven architecture using technologies like Kafka and WebHooks.
• Familiarity with commercial systems such as Marketo, Anywhere 365, Showpad, InRiver, Pros, Configit, and composable commerce, as well as knowledge of SAP ERP sales and marketing modules.
• Certification in MS Dynamics 365 CRM or related Microsoft technologies

As a person, you have strong analytical skills with a focus on providing visible business results, a natural talent for communication and presentation, and strive for close relationships with your stakeholders.Ready to apply?
We are collaborating with Right People Group for this position, and if you would like to know more, please contact our recruitment partner Mashiah Moltrup-Ryom at mmr@rightpeoplegroup.com or apply online.Applications are reviewed continuously, and we will close the process once the right candidate is found.All information will be treated confidentially and in accordance with data protection regulations.Who we are
We are the world leader in stone wool solutions. Founded in 1937 in Denmark, we transform volcanic rock into safe, sustainable products that help people and communities thrive. We are a global company with more than 12,000 employees, located in 40+ countries with 51 manufacturing facilities, all focused on one common purpose – to release the inherent power of stone to enrich modern living.Sustainability is central to our business strategy. ROCKWOOL was one of the first companies to commit to actively contributing to the United Nations Sustainable Development Goals (SDG’s) framework and are actively committed to 11 SDGs, including SDG 14, Life Below Water. Through our partnership with the One Ocean Foundation and in connection with our sponsorship of the Denmark SailGP team, we will help raise awareness around ocean health challenges to accelerate solutions to protect it.Diverse and inclusive culture
We want all our people to feel valued, respected, included and heard. We employ 79 different nationalities worldwide and are committed to providing equal opportunities to all employees, promoting diversity, and working against all forms of discrimination among ROCKWOOL employees.

Expected salary:

Location: Hedehusene, Hovedstaden – Ishøj, Hovedstaden

Job date: Thu, 26 Jun 2025 22:03:33 GMT

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