Service Delivery Executive – Retail

Do you enjoy speaking to customers and providing an exceptional customer service? Do you have a ‘can do’ attitude? If so, we are currently looking for a Service Delivery Executive to support key accounts and sales targets.

If you have the right attitude, we can provide you with the support and training you need, to be successful here at Tech Data.

We can offer you:

• A value-based culture – all of our employees live by our shared core values which in turn brings everyone together in a collaborative culture with a real sense of community.
• We can offer you access to an online learning portal assisting you in progressing and developing your skillset further.
• Outstanding benefits package including private healthcare, matched pension, holiday purchase scheme, increased holiday entitlement with service, enhanced maternity package (subject to eligibility) and additional ‘moments that matter’ paid time off.
• Hybrid working environment.
• Benchmarked salary and progression paths.

Responsibilities:

• Confirm and process purchase orders accurately and within agreed SLA’s, checking requirements and pricing are correct
• Ability to liaise with customers on a number of tasks including but not exclusive to; sales, quotes, stock, backlog, general queries
• Interact with Tech Data logistics centre to ensure customer requirements are met in full obtaining delivery slots
• Daily routine of checking and confirming that deliveries have been successfully made and if required taking corrective action immediately
• Work with product marketing and vendors to obtain product specification detail, upload and manage this information accurately in to customer portals in the defined SLA’s

Knowledge, Skills and Experience:

• Must have previous experience and confidence to speak with customers on the telephone
• Experience of working in a fast paced Sales or Service environment, ideally within the IT, FMCG or Retail industry
• Process driven and results oriented
• Good planning and organising skills
• Excellent communication skills (verbal, written and face-to-face)
• Demonstrate a high level of initiative
• Experienced with Excel
• Previous experience of CRM systems and SAP would be preferable

What’s in it for you:

As part of this nurturing and experienced team, you will have the support, not only to flourish in this role but to provide you with the perfect opportunity to gain valuable knowledge and experience, in order to develop your career further within Tech Data.

Location – Basingstoke

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Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You be exactly the person we’re looking for!

Are you ready to make a BIG impact with TD SYNNEX?

We are the world’s largest IT distributor, striving to lead the next generation of technology and talent. Whether you’re applying for your first role or you’re a seasoned executive, seize this opportunity to develop your career in the technology industry alongside our network of best-in-class vendors and caring and collaborative co-workers across the globe.

In addition to a competitive benefits package, we provide our co-workers with opportunities to get involved in well-being seminars and programming, employee-led Business Resource Groups (BRGs), leadership development tracks, special industry events, and much more.

Take the next step towards a rewarding career and apply today. We’re excited to meet you!