Senior System Support Officer

Job title: Senior System Support Officer

Company: Department of Agriculture, Water and the Environment


Job description:

• APS 6 – $95,438 – $108,360 per annum plus superannuation
• Finance & Investment Division
• Adelaide, SA,Canberra, ACT,Melbourne, VIC,Sydney, NSW

• Work with levy stakeholders to effectively administer the agricultural levies system
• Work in a motivated and professional team with a wide range of skill sets and backgrounds

Who we are
The Finance and Investment Division a broad range of strategic advice and operational support to the department, its Ministers’ offices and industry stakeholders. We provide expert financial advice and support, through our budgeting, reporting, compliance, procurement, administration and payroll services. We manage the portfolio’s involvement in the Commonwealth Budget process, as well as ministerial and parliamentary business for the portfolio. By providing expert advice, systems and support we ensure the department is enabled to meet its objectives.The Funding and Revenue Branch is the ‘policy’ arm of Finance and Investment Division. The Funding and Revenue Branch is responsible for leading and delivering cost recovery services and advice, external budgets and costing support, portfolio agency engagement on financial matters, levies policy and administration, levies compliance functions and oversee the delivery of the finance improvement strategy. Our work requires public service professionals in administrative, policy and financial roles that come together under the leadership of our directors. We are the perfect place to come if you are a policy, operational or administrative officer who is looking to add some corporate experience to your resume. Our work is often high profile, and we get to engage directly with the department’s external stakeholders including industry, representative groups, and our Ministers.The Levies Administration Section collects and disburses agricultural levies and charges on behalf of Australia’s primary industries. The team works alongside the Levies Compliance section who deliver a national compliance program and provide assurance to our stakeholders that levy collection is complete. The team also partners with Rural Research and Development Corporations and other levy recipient bodies so that their industry levies can contribute to biosecurity preparedness, emergency plant pest and animal disease responses, marketing, research and development and residue testing. Critical functions within the levies administration team include a national levies helpdesk, processing, financial management, IT systems and webpage management, stakeholder engagement and implementing levies policy and legislation.The Job
The Senior System Support Officer supports the Assistant Director in the day-to-day management of matters relating to the administration of business systems that supports the agricultural levies and export charges.
The duties will include but not limited to the following:

• maintenance of the bespoke levies system,
• managing system changes and delivery of projects,
• engaging with external and internal stakeholders and preparation of documents,
• critical thinking, attention to detail, clear and timely communication and a willingness to work as part of a team to achieve positive outcomes for the department and our stakeholders.

Please note that the merit pool established through this selection process, which is valid for a period of eighteen months from the date the vacancy was advertised in the Public Service Gazette, may also be used to fill future ongoing vacancies in the branch where the duties are of a similar nature.What are we looking for
knowledge and experience

• An understanding of the levies legislative framework and/or ability to learn quickly on-the-job.
• Strong understanding of, and commitment to, providing client-focused services.
• Experience in providing system support to customer relationship management systems or financial management systems.
• Experience in change management and system testing.
• Experience in managing ICT contracts and working with external software developers.
• Experience in analysing information, providing timely and accurate advice, communicating issues and recommending options.
• Experience in leading and working collaboratively within a customer-centric team to foster effective team culture.
• Experience in using Microsoft Office suite of products.

VetPaths
The Australian Public Service (APS) values the unique skills, perspectives, and experiences that veterans gain during their Australian Defence Force (ADF) employment and encourage veterans to apply. Support may be available to veterans transitioning to meaningful APS careers through participation in VetPaths, which offers veterans an opportunity to participate in a six-month program offering formal learning and development, career mentoring and activities for wellness and peer support. More information can be found .For additional information, please read the Job Description below.

Expected salary: $95438 – 108360 per year

Location: Australia

Job date: Wed, 25 Jun 2025 04:48:17 GMT

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