Senior Retail Account Manager

Job title: Senior Retail Account Manager

Company: Wolt


Job description: At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.Are you an experienced and strategic account manager with a true ‘service first’ mindset? Do you have a strong understanding of retail operations in Czechia? If this sounds like you, then we’d love to chat!About the roleWolt is a Finnish technology company and until recently, we’ve been best known for our food delivery platform. However, food delivery was just the start. We don’t want just to satisfy our customers’ hunger, but to deliver a wide variety of products and expand our platform to some cool retail shops, supermarkets, flowers, toys, and other exciting products, all referred to as Retail.As Senior Retail Account Manager your focus will be on driving incremental revenue and providing the tools and support for our partners to make sure they thrive on our platform and increase sales while improving operational aspects. With this in mind, you need to be super passionate about account management and business development, but also able to adapt and change your tone and approach depending on the type of partner you’re working with.On a personal note, it goes without saying that you’re a team player and willing to get your hands dirty as we build this new area of our business in Czechia! As time progresses and more Retail partners are onboarded, the targets and duties of the role may develop. This means that you must thrive in the ‘start-up’ environment where constant change means there’s always lots to get your teeth into!What you’ll be doing

• Develop and foster partner relationships with your portfolio of key retail partners.
• Conduct Business Reviews with partners to review performance and develop forward-looking strategies.
• Determine the needs and wants of our partners, prioritize them by impacting the business, and work to co-create solutions.
• Strategically introduce and execute on new Wolt product opportunities to strengthen partnerships and increase partner revenue streams (i.e., white-label delivery).
• Drive revenue growth of Wolt and retail partners in your portfolio by improving venue performance through a data-based approach.
• Drive & execute on operational improvements with your partners to ensure that we are delivering the best experience for Wolt customers.
• Renegotiate terms and conditions with retail partners.
• Key communicator between our operations, support, marketing, and retail partners.

Our humble expectations

• You have proven experience from previous account management, business development or similar role
• You are a self-starter, reliable team player with the ability to deliver results on-time and successfully manage multiple projects simultaneously
• Negotiation experience from either supplier or customer perspective in a high-paced environment
• You cultivate extensive mutually beneficial relationships
• Excellent interpersonal skills with the ability to adapt the tone to suit the audience
• Strong analytical skills and experience working with – and making decisions based on – data
• Structured, detailed, and service-oriented
• High ownership and ambition to go beyond the obvious
• Fluent in Czech and English
• Experience working with CRM & BI systems is a plus
• Retail/ FMCG experience is a plus

Next stepsIf you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!Our Commitment to Diversity and InclusionWe’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.TeamOur visionOur cultureOur peopleWe drive Wolt’s growthWe’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations – we do everything we can to help their businesses thrive.The delivery of (almost) everythingAt Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part.Our cultureAt Wolt, you’ll learn more, build more, and ship more than in most other companies.You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.“There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging.”– Nicolas, Sales Team LeadTeamWe drive Wolt’s growthWe’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations – we do everything we can to help their businesses thrive.Our visionThe delivery of (almost) everythingAt Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part.Our cultureOur cultureAt Wolt, you’ll learn more, build more, and ship more than in most other companies.You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.Our people“There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging.”– Nicolas, Sales Team LeadApply nowBasic informationFirst Name *Last Name *Email *PhoneWolt Recruitment Privacy Statement *Please review the and acknowledge.I understand that my personal data will be processed in accordance with Wolt’s recruitment privacy statement.Additional informationWolt – Self-Identification SurveyTo ensure that our hiring practices are fair and inclusive, we’re asking the following voluntary questions of the people who apply to work at Wolt. If you don’t feel comfortable answering any question, you can select “I don’t want to answer.”Your responses to these demographic questions are secure and optional. Any voluntary data you provide will not be shared with anyone connected to your recruitment or hiring process. There will be no negative consequences if you don’t want to participate, if you only answer some questions, or if you select “I don’t want to answer” for any question. Any option you choose will in no way affect your opportunity to work at Wolt.By answering questions below, you give us your consent to process and handle your answers anonymously, and help Wolt understand the diversity of the people it attracts to apply. For additional clarity, our privacy policy below explains how we collect and process your data in accordance with applicable data protection laws.What’s your age? *Which gender do you most closely identify with? *Are you a national of the country where you are applying to work? *AttachmentsYou’re welcome to send us supporting docs, e.g. a resume and a cover letter. Please only submit PDF files.

Expected salary:

Location: Praha

Job date: Sat, 17 May 2025 02:21:17 GMT

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