Senior Product Operations Specialist

Bloomreach is the world’s #1 Commerce Experience Cloud, empowering brands to deliver customer journeys so personalized, they feel like magic. It offers a suite of products that drive true personalization and digital commerce growth, including:

Discovery, offering AI-driven search and merchandising
Content, offering a headless CMS
Engagement, offering a leading CDP and marketing automation solutions

Together, these solutions combine the power of unified customer and product data with the speed and scale of AI optimization, enabling revenue-driving digital commerce experiences that convert on any channel and every journey. Bloomreach serves over 850 global brands including Albertsons, Bosch, Puma, FC Bayern München, and Marks & Spencer. Bloomreach recently raised $175 million in a Series F funding round, bringing its total valuation to $2.2 billion. The investment was led by Goldman Sachs Asset Management with participation from Bain Capital Ventures and Sixth Street Growth. For more information, visit Bloomreach.com.

Become a Senior Product Operations Specialist for Bloomreach! In this dynamic role, you will collaborate closely with our product and engineering teams to enhance communication efficiency and lead cross-functional initiatives to achieve our business goals. The salary range starts at 3 000€ gross per month, along with stock options and other benefits. Working in one of our Central European offices or from home on a full-time basis, you’ll become a core part of the Product Team.

What challenge awaits you?

As a Senior Product Operations Specialist, you will support the product and engineering departments by establishing communication standardization, drive major product launches, and lead implementation of new tools and processes. You’ll seek opportunities for improvements across the organizations, identify inefficiencies in current operational processes, and implement strategies to streamline workflows. Your influence will extend across the company as you actively participate in and lead cross-company initiatives that will help us achieve our business goals. You’ll collaborate closely with key partners in the product and engineering teams , champion global initiatives into their organizations through change management techniques and clear communication.

Your job will be to:

Drive opportunities for improvement across the product organization
Create communication standardization
Participate in cross-company initiatives

a. Drive opportunities for improvement across the product organisation

Review current processes, identify and drive opportunities for improvement across the product organisation
Identify bottlenecks and inefficiencies in current operational processes in our software development lifecycle. Develop and implement strategies to streamline workflow
Lead implementation of new tools and processes including rollout planning, training, and change management

b. Create communication standardization

Establish best practices that make inter- and cross-department communication efficient
Facilitate communication within and between product and other departments
Design and implement structured meetings and knowledge bases, as needed

c. Participate in cross-company initiatives

Lead the planning and tracking of substantial cross-company initiatives to support the achievement of our business goals
Collaborate with key partners across product, engineering, and the entire organization

What you might like about this role:

Impact multiple facets of the organization beyond the Product Department

Engage with specialists from various departments, enhancing both technical knowledge and communication skills

Enjoy a flexible work schedule with significant independence

Become part of the friendly, welcoming, and motivated community we have at Bloomreach

You have the following experience and qualities:

Professional — Problem-focused and solutions-oriented with attention to detail
Personal — strong verbal and written communication, motivated, independent, and fluent in English

Professional experience

Minimum of 5 years of experience in product operations, program management, product management, or a closely related role working closely with product and engineering teams.
Problem-focused and solutions-oriented mindset with exceptional attention to detail and a hands-on approach to getting things done
Strong multitasking skills with the ability to manage multiple priorities simultaneously
Excellent communication skills and the ability to build rapport to bridge the gap between Product teams and other departments
Strong facilitation skills and experience in change management
Ability to work independently and as part of a large, fully remote team

Personal qualities

Fluent in English with exceptional spoken and written communication skills
Independent and self-organized with the ability to navigate ambiguous situations
Motivated and willing to contribute to significant, time-sensitive projects

Excited? Join us and transform the future of commerce experiences.

Regional benefits

Monthly lunch entitlement up to 110€ per month
Pension scheme or health insurance depending on region

More things you’ll like about Bloomreach:

Culture:

A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.
We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We’ve embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication.
We believe in flexible working hours to accommodate your working style.
We work remote-first with several Bloomreach Hubs available across three continents.
We organize company events to experience the global spirit of the company and get excited about what’s ahead.
We encourage and support our employees to engage in volunteering activities – every Bloomreacher can take 5 paid days off to volunteer*.
The Bloomreach Glassdoor page elaborates on our stellar 4.6/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5

Personal Development:

We have a People Development Program — participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.
Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*
Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.
Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*

Well-being:

The Employee Assistance Program — with counselors — is available for non-work-related challenges.*
Subscription to Calm – sleep and meditation app.*
We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.
We facilitate sports, yoga, and meditation opportunities for each other.

Compensation:

Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*
Everyone gets to participate in the company’s success through the company performance bonus.*
We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.
We celebrate work anniversaries — Bloomversaries!*

(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)

If this position doesn’t suit you, but you know someone who might be a great fit, share it – we will be very grateful!

Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.

Tagged as: 3-5 Years, 5+ Years

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