Salesforce Administrator

Job Brief

We have a vacancy of Salesforce Administrator in our company, Gamma. This vacancy is based in Liverpool England United Kingdom. Please go through the job detail mentioned below.

Position Title: Salesforce Administrator
Company: Gamma
Work Type: Full Time
City of work: Liverpool England United Kingdom
Salary:
URL Expiry: 2022-12-30
Posted on: https://jobslmarketingjobs.pro

Job Detail

Role: Salesforce Administrator

We at Gamma are looking to hire a Salesforce Administrator to join our team on a permanent basis. The role is UK based with occasional travel to Port Solent Portsmouth Gamma office in the future.

Working hours: Monday – Friday (9 – 5:30)

Who are we?

Listed in the Sunday Times Top 100 Best Companies 2019 Award and now the winner of the best company on the AIM stock market, Gamma is one of the largest telecommunications companies in the UK. We sell a broad suite of UCaaS, voice, and data services to a wide range of businesses. In over ten years we have grown to over 1000 staff with UK offices situated in Newbury, Portsmouth, London, Manchester, and Glasgow.

Although still a growing company Gamma maintains a culture that allows employees to develop and avoid being pigeon-holed into roles. What makes Gamma successful is the people that work for it.

We also take our responsibility to the wider community seriously by making charitable donations to worthy causes and being one of the only telecoms companies to reduce its carbon footprint across the whole business to net zero.

Who are you?

You are a smart and talented individual who knows how to work hard whilst still maintaining a fun and friendly attitude. You enjoy working within a team where there is a culture of learning and mutual respect; an environment where you can bring new ideas to the table and have them heard.

You are already working with Salesforce and have demonstratable experience in planning and delivering Salesforce (Sales Cloud and Service Cloud) developments, managing the Salesforce platform, and resolving problems. You are keen to build upon your people management skills and already have experience training and mentoring staff.

From a technical perspective you must have excellent understanding of the Salesforce environment and an understanding and experience integrating systems into Salesforce.

You are a good communicator and enjoy speaking to people at all levels via email, on the phone or simply by an informal chat. You can communicate technical details to business stakeholders in ways they understand and have experience getting business stakeholder buy-in to planned Salesforce changes.

What type of things will I do?

The role of Salesforce Administrator will be key in enabling Gamma to maintain and develop our growing Salesforce environment and grow and develop Salesforce skills across the team. We are planning further investments in our Salesforce platform, and you will be involved in planning, designing, and delivering these.

Key Duties

• Responsible for the day-to-day management of the Salesforce environment, including regular Salesforce major and minor upgrades.
• Responsible for managing the Salesforce org, including platform and environment management, data backup and restore
• Design and develop business logic, user interface, and data model user using low-code or no-code development on the Salesforce platform
• Act as an initial escalation point for issues coming into the team.
• Ensuring that tickets are prioritised and resolved as per SLA.
• Examine and understand the causes of support requests and drive through change to resolve common issues, bugs, and recurring faults.

What skills will I need?

Desired technical skills:

• Excellent Salesforce Administrator knowledge, including having the Salesforce Administrator certifications.
• Minimum 5 years’ experience across Sales Cloud and Service Cloud.
• Experience in integrating into the Salesforce platform, for example using MuleSoft.
• Experience managing third party apps on the Salesforce platform (including integrations).
• Experience of problem solving and troubleshooting technical issues.
• Experience in software / process release management and deployments.
• Constantly seeks to improve technical knowledge

Soft skills:

• Problem solving, taking ownership of tasks, and grasping the bigger picture.
• Ability to manage own time and prioritise workloads using own initiative.
• Adaptable to rapid changes in workload or task priorities.
• Ability to understand and communicate relevant technical issues to non-technical audiences.
• Great attention to detail.

What package can I expect?

• Competitive salary
• Annual bonus scheme
• Flexible working. This will be a combination of office and homeworking.
• 25 days holiday per annum
• Flexi holiday, with the option to buy or sell holiday entitlement
• Company contributed pension scheme
• Life assurance and income protection
• Dedicated time for continuous learning
• Other benefits such as ride to work, share save scheme and charity days

Further relevant information:

Applicants must be eligible to work in the UK.

Gamma recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We therefore welcome applications from all sections of the community.
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