Rider Care Representative

Job title: Rider Care Representative

Company: Specialized Bicycle Components


Job description: Rider Care RepresentativeSPECIALIZED BIKESAre you ready to combine your passion for an active lifestyle with a meaningful and multifaceted career in the cycling industry? At Specialized, our teammates are encouraged to explore roles in a variety of functions throughout their careers. We value curiosity, a desire to try new things, and an eagerness to learn about all aspects of the business. No matter where you begin with the company, you get to decide where you want to go whether it’s marketing, finance, product development, sales, or an international assignment. Join us in making the world a better place through the power of bicycles and build your dream career at the same time!A great place to start is as a Rider Care Representative. You’ll provide riders with the best customer experience possible, playing a crucial role in helping them experience the life-changing benefits of the bicycle. You’ll also develop a deep understanding of our whole business by working cross functionally with other teams, setting you up for a long lasting, successful career with us.HOW YOU’LL MAKE A DIFFERENCEDeliver concierge-level service to our riders and retailers via phone, chat, and emailProvide personalized pre-sale advice by carefully assessing the rider’s needsDrive consultative selling to successfully build long term relationships with ridersConvert inquiries into sales and guide riders through the purchase journeyOwn the rider experience; provide outstanding customer service at all stages of the purchase and ownership journey, tackle problems, and follow-up to the endResolve technical issues through troubleshooting and diagnostic faultfindingOccasionally work hands-on with bikes to solve customer issues or support re-works; this includes concierge-level of service or urgent needs as deemed by the companyWHAT YOU NEED TO WINExperience in a retail or customer service roleProven experience in supplier or retail sales – bonus points for metrics to back up how phenomenal you are!Strong business insight and curiosity about the cycling industry and our brand – you’ll talk with all kinds of customersAbility to balance consistently achieving a high level of customer satisfaction and closing sales.Strong written and oral communication skillsHands-on technical ability to problem solve in a relevant field (bike mechanic, automotive, consumer electronics, etc.)The ability to multitask, prioritize, and remain calm when dealing with difficult customersProficiency with PCs, CRM systems, and the MS suiteLive and breathe our core values: The Rider is BossA passion for bikes and a desire to make a positive impact for riders2+ years of experience in a customer service roleFluent in bicycle technology and the value it brings to societySalesforce CRM and Oracle experienceTELL ME MORE40 hours per week across 7 days, 7am-7pm (MT)Location: Salt Lake City, UTBenefits include a competitive employee discountTravel to events may be occasionally requiredBenefitsAlong with competitive pay, as a full-time teammate you are eligible for the following benefits beginning 30 days from date of hire. Benefits include:Along with competitive pay, as a full-time teammate you are eligible for the following benefits beginning 30 days from date of hire. Benefits include:PPO, EPO, HMO Kaiser and HDHP competitive Healthcare benefit plans offered (which include coverage for acupuncture and physical therapy)Dental and Vision planHealth Savings Account with a company paid HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA401(k) Matching up to $5,000 plus company paid retirement plan feesProfit Sharing PlanCompany paid Basic Life, AD&D, short-term and long-term disability insuranceEmployee Assistance programSick, Vacation and Paid HolidaysEmployee discounts and perk programParental LeaveSpecialized bike for new babyEducation and events reimbursementFor additional information on benefits and perks, please visit:We want to increase representation of all races, genders, and body types in the cycling industry and are committed to building a diverse and inclusive workforce where all people thrive. We encourage everyone – especially those from marginalized groups – to apply to our job postings and help us earn the position as the rider’s brand of choice. We are always looking for creative, innovative, and passionate people who are eager to contribute to our mission of pedaling the planet forward. Regardless of your qualifications, if you are ready to make a difference, please apply and let us know how you can make an impact at Specialized!See what we are up to on , , and most importantly, our # .

Expected salary:

Location: Salt Lake City, UT

Job date: Wed, 11 Jun 2025 06:50:59 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (jobsnear.pro) you saw this job posting.Thanks&Good Luck