Prospective Postgraduate Student Support Officer

Job title: Prospective Postgraduate Student Support Officer

Company: Macquarie University


Job description: PRIMARY DETAIL

• $86,087 per annum (HEW Level 5), plus 17% Super and annual leave loading
• Full-time, continuing role
• Based at Macquarie University, Wallumattagal Campus, Dharug land, North Ryde

About the roleAre you passionate about higher education and driven to connect future students with transformative learning experiences? We are seeking two Prospective Postgraduate Student Support Officers to join Macquarie University’s Future Students team and play a key role in shaping the postgraduate student experience.As a Prospective Postgraduate Student Support Officer, you’ll be at the forefront of student engagement—providing tailored advice, nurturing leads, and delivering exceptional service to prospective postgraduate students. Your work will directly contribute to the University’s student recruitment and conversion goals, helping individuals take the next step in their academic journey.What will you do?Engage with prospective students via multiple communication channels including phone, email, SMS and at recruitment eventsBuild strong, trust-based relationships with prospective postgraduate students, providing individual guidance, conducting one-on-one consultations, applying a consultative approach to address objections and align solutions with individual goals.Support the Future Students team in delivering targeted initiatives such as events, outbound calling, and conversion campaigns to drive applications and enrolments.Build and maintain effective relationships with internal stakeholders (e.g. Faculties, Admissions, Scholarships) to enhance product knowledge and resolve complex enquiries and enhance prospective student experience.Analyse engagement data to generate insights and improve conversion strategies.Supervise and support casual staff within the Contact Centre.This role is in the portfolio of the Future Students which coordinates the student recruitment strategy of the University and supports Faculties and other portfolios in their student recruitment activities, events, collaboration, and engagement.If you’re ready to take on a rewarding role that contributes to the growth of Macquarie University’s student community, we’d love to hear from you!About youYou bring experience in student recruitment, business development, or engagement, and you’re skilled at building meaningful relationships and guiding prospective students through complex decisions. You have a proven track record in managing and nurturing a pipeline of individual prospects, applying a consultative and student-centric approach to support conversion and drive enrolment outcomes.How to applyPlease apply online and attach a cover letter addressing how you meet the selection criteria with your resumeSelection CriteriaDegree in business, marketing, communications or equivalent and/or substantial relevant experience.Experience working in the higher education sector with an understanding of the prospective student experience in postgraduate and post experience courses.Experience working in student recruitment, business development and sales, with proven experience in influencing decision-making processes.Demonstrated ability in building and maintain effective relationships and work collaboratively with internal and external stakeholders.Experience working with, or contributing to, the development and execution of recruitment campaign initiatives within a collaborative and multi-stakeholder environment.Excellent interpersonal and communication skills (verbal and written).Strong analytical skills with experience in collating data and generating insights for reports and presentations for informed decision making.Experience working with Customer Relationship Management (CRM) systems.*Please note that this role requires criminal checks.Role Specific Inquiries: David Pereira, Manager Prospective Students atApplications Close: 22 August 2025 at 11:59pmApplications will be reviewed on a rolling basis, and we reserve the right to progress or decline an application prior to the application closing date.About UsMacquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Celebrating its 60th year in 2024, it was established as a bold experiment in higher education and designed to break from educational traditions to work in tandem with industry. Institutionally we strive for the extraordinary by challenging convention and embracing different views. Our pioneering culture has encouraged and inspired students, staff and collaborators to break free from conventional thinking, and to actively shape the complex issues that define the future of humanity.Why work at MacquarieWe rank amongst the top employers in the Australian Workplace Employers Index, having recently earned a five-star rating in the QS World Rankings with the highest rating for employability.Our prime location, we are walking distance from Macquarie University Metro Station and Macquarie Shopping Centre. Not only are we close, take a look at our benefits on offer:17% SuperannuationSubsidised onsite parking optionsFlexible working optionsTraining and professional developmentPurchased leaveOnsite child care facilitiesDiscounted health insurance (Medibank)Onsite vacation careEmployee Assistance ProgramSubsidised membership at the Sport & Acquatic CentreOnsite GP, imaging & physio clinicsIf you’re already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you’ll need to apply through your employee Workday account. To apply for this job: and go to the Careers App
Find Jobs.Applications Close: 07/08/2025 11:59 PMDiversity and InclusionInnovation and ingenuity thrive at Macquarie University when diversity, equity and inclusion take centre stage. At the University, we embrace a culture where diversity of background, experience and perspective are fundamental to our success.We do not discriminate on gender identity, age, culture, disability, sexuality, Indigeneity, family and caring responsibilities or religion. See our journey towards leadership in in Higher Education.Flexible WorkAt Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, explore our .

Expected salary: $86087 per year

Location: Australia

Job date: Sun, 10 Aug 2025 02:59:44 GMT

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