Program Services and Support Officer

Job title: Program Services and Support Officer

Company: The University of Queensland


Job description: based at theFull-time (100%), fixed-term position for up to 12 monthsBase salary will be in the range $80,523.29 – $89,505.38 + 17% Superannuation (HEW Level 5)Based at our vibrant locationAbout This OpportunityThe school’s vision for the Business Postgraduate Program Services and Support Officer is to be a recognised, responsive, and valued partner, providing high-quality advisory services to students across Business Postgraduate programs including the MBA to support the realisation of their academic and professional aspirations within an environment of learning excellence.In this role, you will be responsible for undertaking the day-to-day admission and advisory functions for the Graduate Management Discipline. You will enhance the student experience to strengthen engagement with, and between, the client/student, alumni, industry partner and UQ communities.Key responsibilities will include:Provide timely, accurate, and student-focused advice and support for future and current postgraduate Business students (including MBA), responding to enquiries via phone, email, and in-person consultations, and ensuring follow-up and systems updates as appropriateEngage proactively with students throughout their academic journey, offering guidance on program structures, course selection, credit/exemption requests, and academic progress planningSupport students experiencing academic or personal difficulties by providing appropriate advice and assisting with intervention strategies, show cause processes, and learning agreementsCollaborate with the Student & Academic Administration team to generate and maintain the programs timetable as required; coordinate the operational delivery of courses, including room allocations, academic support, electronic course profiles, and teaching commitmentsPrepare reports and provide regular feedback on enquiry volumes, application trends, enrolment statistics, and student engagement metricsActively contribute to student engagement initiatives by attending and participating in postgraduate marketing events, orientation sessions, and information evenings some of which may occur outside of standard business hoursRepresent the School in a professional and approachable manner, fostering strong relationships with students, academic staff, and external stakeholdersPerform other duties as reasonably directed by the supervisor in line with the strategic and operational goals of the School.About UQAs part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world.Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community.Join a community where excellence is at the core of our culture, contributions are valued and a range of are available, such as:Up to 26 weeks paid parental leave or 14 weeks paid primary caregiver leave17% superannuation contributions17.5% annual leave loadingAccess to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnightHealth and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate familyUQ Study for StaffOn campus childcare optionsAffordable parking (from just $6.15 a day)Salary packaging optionsAbout YouAn undergraduate degree, or Diploma with relevant work experience in Higher Education admissions and advisory services, or an equivalent combination of relevant experience and/or education/trainingDemonstrated focus on continuous improvement and a commitment to service excellenceDemonstrated ability to prioritise own workload, work independently, and meet deadlines, while contributing positively within a high-performing team to successfully achieve business outcomesHigh-level communication skills, including effective listening and the ability to build rapport and maintain strong relationships with a diverse range of stakeholders, including students, academic staff, and industry partnersA proactive and approachable attitude, with a genuine interest in student engagement and a willingness to participate in events and social activities that foster a sense of community among students and stakeholdersExperience managing student expectations within a policy-driven environment.The successful candidate may be required to complete a number of pre-employment checks, including: right to work in Australia, criminal check etc.You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment.Questions?For more information about this opportunity, please contact Francine MullerFor application inquiries, please reach out to the Talent Acquisition team at , stating the job reference number (below) in the subject line.Want to Apply?We welcome applications from all individuals and are committed to an inclusive and accessible recruitment process. To be considered, please ensure you upload:ResumeA cover letter summarising how your background aligns with the ‘About You’ sectionOur strength as an institution lies in our diverse colleagues. We’re dedicated to , fostering an environment that mirrors our wider community. We’re committed to attracting, retaining, and promoting diverse talent. If you require an alternative method to submit your application due to accessibility needs or personal circumstances, please contact .Other InformationUQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don’t meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role.Applications close 29 June 2025 at 11.00pm AEST (R-53057). Please note that interviews have been tentatively scheduled for 03 July 2025.

Expected salary: $80523.29 – 89505.38 per year

Location: Brisbane, QLD

Job date: Wed, 25 Jun 2025 04:40:29 GMT

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