Oliver Wyman – Marketing Operations Manager (12-month maternity cover contract) – London

Company:

Oliver Wyman

Description:

Oliver Wyman is a global leader in management consulting. With offices in 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has more than 6,000 professionals around the world who work with clients to optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities.

Oliver Wyman is a wholly owned subsidiary of Marsh & McLennan Companies [NYSE: MMC]. For more information, visit www.oliverwyman.com.

The European Marketing Operations Manager is a key part of the European marketing team and will work closely with the European Head of Marketing to build the operations for the European Marketing function, establishing it as a centre of excellence, and to lead in streamlining activities and bringing excellence into the team. The role will include running the European marketing and communications calendars and collaborating on the comms strategy. The role will also include acting as a connector between markets, industries and capabilities (identifying synergies and collaboration opportunities) as well as being responsible for new hires and our talent retention projects.

This is a 12-month maternity leave cover contract role.

Key responsibilities:

Planning, processes and budgets:

• Support European Head of marketing on European planning and budgets
• Develop the communications strategy, working with the European Head of Marketing. This will include (but not be limited to) calls, get-togethers and digital sharing tools
• Support development of material for ELT discussions
• Take ownership of the European marketing campaign pipeline calendar and calls
• Act as connector between markets, industries and capabilities, enriching and nurturing the relationships
• Identify synergies and collaboration opportunities between markets, industries and capabilities
• Take on an advisory role regarding best practice across the marketing mix and look for opportunities to improve processes
• Be a trusted consultant for the European marketing team

People management/Talent retention:

• Management responsibilities of three campaign co-ordinators and agencies/external vendors
• Own, implement and manage the onboarding process for new hires
• Manage and develop our talent retention projects

Internal comms:

• Take ownership and develop the European internal communications calendar to increase connectivity and teaming with support of marketing co-ordinator

About you:

• Minimum 7-10 years proven experience in B2B marketing operations in professional service and/or on the agency side
• Experience in working internationally and experience in working with senior stakeholders
• Fluent in English
• Experience working with email marketing, knowledge of email engagement and measurement
• Experience working with Excel (or similar) to monitor and manage the budget.
• Experience with onboarding programmes: being able to speak to different groups
• Experience in creating engaging and impactful content for internal use such as welcome packs for onboarding and web pages for internal comms training
• Being comfortable with associated software for campaign management, list building, event management and data analysis.

Your Skills and Attributes:

• Excellent communication skills
• Excellent organisation skills
• Ability to interact with people at all levels within the organization and part of a team in a collaborative fashion globally
• Comfortable in a fluid environment where priorities often shift
• A strong project manager able to work independently and in teams to create, manage, and meet deadlines
• Self-starter who has an appetite for learning and ability to work with little guidance
• Ability to manage budgets, monitor spend and forecasting
• Experience with onboarding new starters.

Why join us at Oliver Wyman?

At Oliver Wyman, we lead with heart – we love what we do and have fun while we do it! We also strive for breakthroughs by questioning, seeking diverse perspectives, and finding powerful and sustainable solutions. If you share these values and want to work as one and own our impact at the same time, be brave and achieve the amazing with us!

• We’re individuals who are self-starting, motivated, energetic, entrepreneurial about what we do
• We have the common aspiration to have an impact, leave a legacy and change the world. We have no interest in running a steady-state business. We want to build, grow and shape the environment around us
• We value an environment where every member of Oliver Wyman is encouraged and expected to voice his or her opinion
• We believe that to create a true meritocracy we need to remove artificial barriers to opportunity
• We value people whose lives balance work and non-work activities because we believe they are both more interesting colleagues and are able to make better contributions to the Firm.
• We push ourselves hard to deliver excellence, but we also work to extract the maximum benefit from the flexibility of a project-based business. We provide the ability to take career breaks for personal or family reasons. We fundamentally value each other’s time and are sensitive to how it is used. We are an output not input-based culture, have respect for people’s personal decisions, and believe that one’s workload must be sustainable. We seek balance for ourselves and our colleagues.

Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

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