Move-in Coordinator/Sales Assistant

Job title: Move-in Coordinator/Sales Assistant

Company: Trustwell Living


Job description: The Move-In Coordinator’s primary responsibility is to assist Sales & Marketing by performing administrative tasks associated with the sales, move-in, or transfer process to keep occupancy levels high.REPORTS TO: EXECUTIVE DIRECTORPOSITION RESPONSIBILITIES: * Prepare and complete all paperwork related to new move-ins and transfers according to State guidelines and Company policy, including preparation of Move-In Packets.

• Expedite the move-in process by coordinating with the Community Resident Director to facilitate an assessment of all new and transferring residents.
• Give Community tours as a backup to the Community Relations Director.
• Coordinate the distribution of all Move-In paperwork to the appropriate departments.
• Alert appropriate building staff of projected move-ins, move-outs and transfers. Coordinate and communicate unit readiness with appropriate departments to ensure timely moveins and transfers.
• Greet prospects, residents, vendors, visitors, and fellow associates professionally and enthusiastically striving to take care of each other to maintain culture of integrity and transparency.
• Maintain high levels of customer service and occupancy, establish and maintain good working relationships with residents and their families.
• When needed, may answer inquiry calls and internet inquiries using appropriate forms to communicate all activity to the department.
• Meet with families and new and current residents regarding apartment transfers.
• Facilitate the New Resident orientation process with all department heads per Company policy.
• Complete pre-move-in inspection and check keys to apartment 72 hours prior to move-in and report any unfavorable conditions to Environmental Services Director and Executive Director.
• Hand deliver move-in gift the day of move-in.
• Participate in Sales & Marketing Department or other meetings as requested.
• Perform resident orientation and complete resident move-in checklist using specific time frames for orientation process.
• In conjunction with Community Relations Director or Activity Director, assist in the planning and hosting of events for prospects or referral sources held both inside and away from the community.
• Present the Community to prospects or current residents to assist with the sales process as needed.
• As appropriate, ensure that all model and respite rooms are ready to show at all times.
• Share positive and/or negative comments related to customer satisfaction with the Community Relations Director and/or Executive Director.
• Attend and participate in all meetings and training as required by Company policy and the Community Relations Director.
• Walk the Community tour route at the start of each day to ensure the Community is ready for daily tours.
• Maintain professional standards of personal appearance and grooming to reflect sales ability, leadership, and integrity, which includes wearing the proper uniform and name tag when on duty.
• Aid residents and their family members with the adjustment to the Community.
• Report any and all deferred maintenance to the Community Relations Director as discovered and take appropriate action as necessary.

EMPLOYMENT REQUIREMENTS:

• Must be able to speak and write the English language in an understandable manner and have the communication skills needed to interact with the residents.
• Ensure understanding of and compliance with all regulations regarding residents’ rights.
• Maintain confidentiality of all pertinent resident, associate, Community or Company information deemed as such.
• Maintain a safe and secure environment for all staff residents and guests following established safety standards.
• Must maintain a professional appearance and attitude at all times and continually strive to improve resident satisfaction.
• Must have a valid driver’s license.
• Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, incumbent will possess the mental abilities and aptitudes to perform each duty proficiently.
• Other duties as assigned.

Expected salary: $21 – 23 per hour

Location: Clyde, OH

Job date: Tue, 26 Aug 2025 00:25:00 GMT

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