Member Services Director

Job title: Member Services Director

Company: YMCA


Job description: The YMCA of Pierce and Kitsap Counties is seeking a Member Services Director to join our team.Job DescriptionThe Member Services Director works with senior branch staff to implement member services strategies that focus on recruitment and retention of members.Qualifications

• You are committed to valuing and promoting diversity and contributing to an inclusive working and learning environment.
• I have a Bachelor’s degree and/or equivalent knowledge and experience in communication, business, or related field that includes supervision, fiscal management, program development, staff, and volunteer development.
• I love working with people.
• I know how to give great customer service.
• I am organized, and proactive and know how to get things done.
• I am comfortable on a computer.
• I am excited to assist the staff leadership team in reaching annual campaign goals by recruiting campaigners, making personal asks, and supporting branch events
• Are willing and able to complete Child Abuse Prevention on the first day as well as other required online and on-person trainings as required.
• Must be able to pass Background and Reference checks (in accordance with the WA State Fair Chance Act).

Essential Functions

• Direct and organize member services team with a focus on member experience and retention.
• Coordinate and support program and membership enrollment and systems in support of member experience.
• Assist marketing efforts focused on internal/external marketing strategies and production of material to support member experience and retention.
• Track and utilize data to drive staffing schedule and experiential decisions.
• Distribute results, organize, and maintain reports.
• Supervise all aspects of membership accounting and processes to include all transactions.
• Key liaison to Association Engagement Center.

Cause-Driven Leadership CompetenciesThe YMCA focuses on empowering people in all forms, by improving health and well-being and inspiring action in and across our neighborhoods.This position supports the work of the Y, a leading non-profit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility.Required CertificationsBenefits:

• Medical, Dental, and Vision benefit plan options
• YMCA paid Life and Long-term Disability Insurance
• Opportunity to participate in the YMCA 403(b) retirement saving plan. After 2 years of Full-Time employment, the YMCA will contribute 8% of your monthly earnings
• Accrual of 15 days of paid vacation (vacation accruals increase with years of service)
• 8 paid Holidays/Floating Holidays per year
• Paid Sick Leave accrued at 1.23 hours for every 40 hours worked per year
• Employee Assistance Plan (EAP), Digital mental health counseling platform, Wellness program, and LifeMart employee discount center
• Professional training, education and certification opportunities
• 20% discount on YMCA programs, childcare services and merchandise
• Public Service Loan Forgiveness eligibility for Full-Time employees

Expected salary:

Location: USA

Job date: Sun, 22 Jun 2025 07:41:08 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (jobsnear.pro) you saw this job posting.Thanks&Good Luck