ICT & Automation Support Specialist

Job title: ICT & Automation Support Specialist

Company: Apprise Consulting


Job description: Guardian Campers & RV Centre is an Australia-owned and engineered company that designs, manufactures, and supplies camper trailers and caravans. They are known for their hard-floor camper trailers and slide-on options, focusing on quality, innovation, and adventure. Their headquarters are in Caboolture and Rockhampton, and they supply across Australia. They also operate under the SUV Campers brand, known for forward-fold camper trailers.They are seeking experienced ICT & Automation Support Specialist to join their professional team. They are looking for trustworthy individuals with integrity who will bring a positive can-do attitude to the position and to the team.Position Overview:
The ICT & Automation Support Specialist is responsible for overseeing and implementing automation systems across customer sales, manufacturing, and administrative operations. This role provides technical support, maintains IT infrastructure, manages website and CRM systems, and ensures seamless integration of tools to improve efficiency across departments.Key Responsibilities:Systems & IT Support
Provide technical support for hardware, software, and network infrastructure
Maintain and troubleshoot CCTV, biometric, and security systems
Support users with day-to-day IT needs, system setup, and troubleshooting
Automation & Workflow Integration
Design, implement, and maintain automated systems for:
-Customer sales workflow (quoting, follow-ups, CRM communications)
-Workshop and manufacturing production processes (job tracking, handovers, progress updates)
-Customer engagement throughout each stage of the manufacturing and delivery process
Use tools such as Excel (VBA), Google Sheets, and Make/Integromat to automate manual tasks and ensure system connectivity
Integrate CRM systems with internal processes to improve sales, communication, and reportingWebsite & CRM Management
Maintain and update WordPress websites, including booking systems (e.g. Amelia) and content
Manage CRM automation workflows (e.g. Go High Level), including email communications and sales pipelines
Ensure data syncing between CRM, spreadsheets, and customer communication channelsAdministrative Process Development
Develop and manage dynamic spreadsheets for stock control, quoting, and ordering
Automate document generation (e.g. PDF quotes, job sheets) and customer notifications
Support back-end administrative tasks by streamlining and reducing manual workloadDesign & Marketing Support
Design branded assets including vehicle decals, social media graphics, brochures, and digital ads
Support marketing efforts with Google Ads setup and campaign maintenance
Ensure all design materials align with brand identity and business goalsKey Selection Criteria:Essential Skills & Experience
3-5+ years’ experience in ICT support or automation systems
Advanced proficiency in Excel (including VBA/macros) and Google Sheets
Strong experience with Make/Integromat and CRM platforms (e.g. Go High Level)
Working knowledge of IT infrastructure including networks, Windows OS, CCTV, and biometric systems
Practical experience with WordPress website updates and integrations
Strong problem-solving skills and ability to work independently across departmentsDesirable Skills
Background in manufacturing, workshop environments, or automotive/caravan industry
Familiarity with customer experience mapping and automated communication systems
Experience in graphic design tools (Canva, Adobe Creative Suite)
Basic knowledge of Google Apps Script, CSS, or Java
Performance Expectations
Lead the implementation of automation systems that improve accuracy, reduce manual handling, and enhance the customer experience
Ensure consistent operation of integrated systems supporting sales, workshop, and admin functions
Collaborate across departments to identify automation opportunities and deliver reliable solutions
Maintain confidentiality and system security at all timesIf you meet the above criteria and would like to be considered for this position, please apply now!

Expected salary: $76515 per year

Location: Queensland

Job date: Tue, 08 Jul 2025 22:02:49 GMT

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