Head of Customer Acquisition & Engagement, Business Transaction Banking

Job title: Head of Customer Acquisition & Engagement, Business Transaction Banking

Company: Westpac


Job description: Job Description:Create your best future now and join Westpac as a Head of Customer Acquisition & Engagement for Business Transaction Banking.What’s the role?As Head of Customer Acquisition & Engagement, you’ll lead the strategy and execution behind how businesses discover, choose, and activate Westpac’s transaction banking solutions. From generating demand to delivering seamless onboarding experiences, you’ll oversee the Acquisition & Activation village, driving meaningful outcomes for our Business & Wealth customers. This is a critical leadership role in a period of growth where innovation meets accountability, and where your decisions shape how we grow and serve our customers with excellence.What do I need?To find success in this role, you’ll need:

• Innovative and strategic thinking in Marketing, Channel Strategy or Optimisation.
• A strong customer-first mindset, balancing the right outcomes for growth and the customer experience.
• Proven experience influencing and exciting sales teams to achieve growth as well as leading cross-functional teams and complex initiatives.
• Ability to navigate governance, risk, and regulatory frameworks with confidence.
• Strong communication and stakeholder engagement skills.
• A data-driven approach to decision-making and performance management.

Why join us?We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives

Create your future todayTo get started, simply click on the APPLY or APPLY NOW buttonWe’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the “People with Disability and/or needing Accessibility Requirements” page on our .

Expected salary:

Location: Sydney, NSW

Job date: Fri, 04 Jul 2025 00:48:32 GMT

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