Global Customer Engagement Lead

Job title: Global Customer Engagement Lead

Company: Lundbeck


Job description: Senior Global Engagement Lead, Global Customer ExperienceDo you want to have an important role in supporting Commercial Operations by driving strategic coordination of all Customer Experience department (GCX) activities for key Affiliates?Join us! With this role you have the great opportunity to be part of an exciting evolution in GCX at our HQ in Copenhagen.Your new roleYour main objective is to provide strategic guidance and end-to-end support to key Affiliate’s needs within commercial projects related to GCX. You will be the affiliate’s ‘ambassador’ in your coordination with other GCX and Global functions with the focus of ensuring smooth execution and great impact on the local business.Reporting to Head of Customer Engagement Excellence, you will be part of a skilled and fun Global Customer Experience department, working closely together with colleagues from around the world with a purpose and enthusiasm for bringing great experiences to our customers and enabling Affiliate’s to deliver impact in the market.In this role you will:Act as the single point of contact for key Affiliates, providing strategic guidance and end-to-end service supporting the execution of the commercial strategy aligned to our vision and goals.Engage with Global and Affiliate stakeholders including senior leadership, facilitate meetings in small and larger settings ensuring Affiliates are involved and listen to.Coordinate and collaborate with Affiliates and Global Functions, maintaining project plans, dependencies, risks etc. required to execute successfully.Support the adoption of new ways of working, new technologies and digital solutions and working closely with our Training Manager to ensure Affiliate needs are front and centre.Facilitate best practice sharing and ensure synergies are reaped across the organization.What you bring to the teamYou are currently working in a commercial organization or bring experience and deep knowledge of sales and marketing processes. Preferably, you bring Affiliate experience, are commercially strong and have insights into pharma customers, products and processes.In addition, you have:High proficiency in English.Bachelor’s degree or equivalent, preferably in life sciences or management.4+ years of experience in commercial organizations in the pharmaceutical/biotech or medical device industry.The ability to successfully execute complex projects or initiatives within large organizations.Knowledge of sales, marketing, and commercial processes in the pharmaceutical/biotech industry.The ability to think strategically and align commercial initiatives with the organization’s overall goals and objectives is important.Great communication skills, both written and verbal.Great stakeholder engagement and management skills and the ability to build and maintain relationships with key stakeholders to secure buy-in.The position is based in Valby, Denmark.Our promise to youLundbeck offers an inspiring workplace and innovative culture, where our curiosity, accountability, and adaptability enable us to transform lives. We want to go faster and further on addressing the big unmet needs of people living with brain disorders. We offer rewarding careers with a mix of exciting tasks and development opportunities that are balanced with initiatives focused on your well-being.We need every brain in the game, and at Lundbeck, we are committed to building a workforce that is as diverse as the people we serve. Read more about our commitment at .Apply nowCan you see yourself in this role? We want to hear from you. Does this sound like your dream job, but you’re not sure if you meet all the requirements? We still want to hear from you!Upload your CV and include a few lines about your motivation for applying. We ask you not to include a photo or personal information that does not relate to your professional experience.If you have questions or want to hear more, please feel free to contact Liv Trolle, Director, Head of Global Customer Engagement Excellence, GCX.Applications must be received by July 25th, 2025.Learn more about us at , LinkedIn or Instagram (@h_lundbeck).#EveryBrainInTheGameThis job ad is intended for individuals seeking a career opportunity with Lundbeck. We engage with recruitment and search firms where needed on the basis of a written agreement, and we do not accept unsolicited requests of any kind. If you work as a recruitment consultant, you are kindly instructed to refrain from contacting Lundbeck or the hiring manager directly with suggested candidates. If you violate this policy, you do so at your own risk and for your own account, and Lundbeck will not assume any liability nor pay any associated fees resulting from such violation.

Expected salary:

Location: København

Job date: Tue, 08 Jul 2025 22:22:53 GMT

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