Front Office Manager

Job title: Front Office Manager

Company: IIQAF


Job description: About Company:The IIQAF Group of Companies is a global leader in providing services in the hospitality, information technology, tourism, insurance, and health care industries. Established in 1986, the company has grown to become a major player in the international market, with operations in the United Kingdom, Canada, Singapore, and the United Arab Emirates.Job Summary:The Front Office Manager will be responsible for overseeing the daily operations of the front office, including managing a team of front desk staff and ensuring outstanding customer service experience for all clients. This role requires excellent leadership skills, strong communication abilities, and a passion for delivering exceptional service.Key Responsibilities:

• Manage and supervise a team of front desk staff, including hiring, training, and scheduling to ensure smooth operation of the front office.
• Oversee day-to-day operations, including handling customer queries, complaints, and requests promptly and professionally.
• Develop and implement policies and procedures to ensure efficient and effective front office operation.
• Monitor and maintain inventory levels of office supplies, equipment, and materials necessary for front office operations.
• Coordinate with other departments to ensure seamless communication and collaboration.
• Prepare and maintain reports on front office activities, such as guest feedback, occupancy, and revenue.
• Monitor and analyze guest reviews and provide recommendations for improvement to senior management.
• Collaborate with sales and marketing teams to promote IIQAF programs and services.
• Ensure compliance with all safety and security protocols in the front office area.
• Continuously strive to enhance customer satisfaction and loyalty through exceptional service and resolving guest complaints.
• Handle any other duties as assigned by the management team.

Qualifications:

• Bachelor’s degree in Hospitality, Business Administration or a related field.
• 3 years of experience in a similar role, preferably in the hospitality, education, or service industry.
• Strong leadership and organizational skills with the ability to train, develop and motivate a team.
• Excellent communication and interpersonal abilities.
• Proficient in Microsoft Office suites and hotel management systems.
• Strong understanding of customer service principles and practices.
• Problem-solver with the ability to remain calm and professional under pressure.
• Flexible and able to work on weekends and public holidays, if necessary.

We Offer:

• Competitive salary with excellent benefits package.
• Opportunities for professional development and growth.
• A supportive and team-oriented work environment.
• Chance to work with a diverse and international clientele.
• A chance to be a part of a mission-driven organization that promotes quality assurance and fidelity across industries.

Expected salary:

Location: Dubai

Job date: Sun, 13 Jul 2025 00:02:08 GMT

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