Family Retention Manager

Job title: Family Retention Manager

Company: Childcare Network


Job description: Overview:Explore your passion with us!Founded in 1988, Child Development Schools is headquartered in Austin, TX operating over 260 childcare centers in 11 states. Our three early childhood education brands are Childcare Network, Sunrise Preschools, and My Small Wonders. We proudly provide quality care and developmental education to over 30,000 children aged six weeks to twelve years.We have a great opportunity for a Family Retention Manager to join our growing company!The Family Retention Manager is responsible for leading strategic initiatives that enhance the family experience and ensure long-term enrollment in early childhood education programs. This role combines relationship management with strong project leadership, overseeing the planning, execution, and continuous improvement of family retention efforts across multiple sites. The manager uses data, family feedback, and operational insights to identify risks and implement effective, scalable solutions.Our Benefits Provide:

• Discounts up to 50% off childcare tuition
• Medical/Dental/Vision Insurance plans
• Paid Holidays, Vacation, and Sick Leave
• Free access to online training
• Education assistance to pursue your degree
• 401K plan savings and investment plan with employer contribution

Responsibilities:

• Lead the development and execution of family retention strategies across assigned regions or centers.
• Design and implement family retention campaigns, re-enrollment efforts, and communication plans.
• Identify and track at-risk populations and proactively intervene with site leaders and staff.
• Monitor enrollment, attendance, and satisfaction data to assess program impact and retention trends.
• Plan and manage retention-related projects from concept through completion, ensuring timelines, deliverables, and outcomes are met.
• Develop and maintain detailed project plans, schedules, and communication cadences for internal stakeholders.
• Coordinate cross-functional initiatives between family engagement, enrollment, operations, and marketing teams.
• Establish consistent documentation, tracking, and reporting systems for retention initiatives.
• Ensure scalability and repeatability of successful projects across additional sites or regions.
• Supervise and coach family retention specialists or site-based family liaisons.
• Facilitate regular team meetings and provide project updates, coaching, and feedback.
• Partner with center directors and staff to embed family-centered practices into daily operations.
• Escalate systemic issues and make recommendations to senior leadership for resolution.
• Use CRM systems, surveys, and family feedback tools to gather insights and identify trends.
• Create reports and dashboards to communicate progress, outcomes, and areas for improvement.
• Drive continuous improvement by using data to recommend enhancements to programs, services, and family touchpoints.

Requirements:

• Bachelor’s degree in education, business, nonprofit management, family studies, or related field (Master’s preferred).
• 5+ years of experience in family engagement, client success, education, or human services, including at least 2 years in a management or project leadership role.
• Proven experience managing multiple projects with competing priorities and deadlines.
• Strong analytical skills and proficiency in tools such as Excel, Google Sheets, or project management platforms (e.g., Asana, Trello, Smartsheet).
• Ability to build trust and rapport with diverse families and internal teams.
• Excellent communication, stakeholder management, and problem-solving skills.
• Experience working in early childhood education, K–12, or mission-driven organizations is preferred.
• Bilingual preferred (Spanish or languages spoken by families served).
• Preferred Skills:
• Project management certification (e.g., PMP, CAPM) or equivalent practical experience.
• Familiarity with CRM systems, family engagement software, or school enrollment platforms.
• Experience designing and managing cross-site initiatives in education or nonprofit settings.
• Ability to lead both strategic planning and hands-on execution of family-focused programs.

Want to learn more about Child Development Schools? We’re always looking for nurturing, innovative, and dedicated individuals to join us and explore their passion for child care and early education. Please click to join our so we can keep in touch about other current and future opportunities!Child Development Schools provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Expected salary:

Location: Wilmington, NC

Job date: Fri, 22 Aug 2025 05:45:45 GMT

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