Email & Mobile Marketing Placement – Glasgow

Start Date: July 2024

Duration: 12 Months 

Location: Glasgow Corporate Office

Role: Email + Mobile Marketing Placement

We are looking for an enthusiastic Intern to join our Email+Mobile marketing team working on our marketing and transactional campaigns on a 12-month placement. This placement is ideally suited to a student currently undertaking an undergraduate degree, with a passion for Digital Marketing and Technology. 

From day one, our placement students are fully integrated into Team Hilton and are involved in different aspects of the business. Our placements offer vast exposure and opportunities, such as the opportunity to network with senior executives, involvement in regional conferences and for some, international travel. 

Based in our Glasgow Corporate Office, you will benefit from our social area, including a table tennis and pool table. We offer free Nespresso coffee, a great range of teas and seasonal fruit, all of which can be enjoyed in one of our many comfy breakout areas. Our office is super conveniently located; we can be found right in the city centre at 191 West George Street. We’re a five-minute walk from Central & Queen Street Train Stations, and Buchanan Street Subway and only metres from several bus stops. 

Within the EMEA Corporate offices, you will be part of a cohort of 40+ Interns, working across various corporate teams and involved in our leading Intern programme. This includes regular connect meetings, short assignments and feedback sessions designed to support your development. 

The Opportunity 

The Hilton Email+Mobile Marketing team uses customer and guest insights to evolve and deliver personalised experiences for our customers and guests. You will be the champion of possibility for our channel that will drive engagement and grow customer loyalty for all Hilton brands. We are looking for an enthusiastic, curious, and innovative team member with a dream to think beyond the day-to-day and envision what could be. 

As an intern you will be an integral part of the Email+Mobile Marketing team, collaborating with industry leading digital marketers on global campaigns using revolutionary technologies to transform our guests and customers experiences. This will involve implementing new journey campaigns, enhancing existing technologies and processes while also delivering insights to help improve our channel performance. 

Some of the more specific responsibilities you may undertake are detailed as follows: 

• Assist with the strategy, development, and execution of our marketing and transactional email campaigns and mobile In App Messaging and push, using Braze, our Email Service Provider (ESP).
• Support the creative solution improvement of design, process or technical challenges related to email and mobile projects. 
• Monitor and analyse key performance metrics for email and mobile marketing and transactional campaigns, to generate insights and recommendations for campaign optimisation.
• Have awareness of the email and mobile industry and stay updated on industry trends and best practices to help influence and drive improvements across the team.
• Strong problem prevention, solving and resolution skills from both analytical and conceptual opportunities.
• Have project coordination and analytical skills.
• Proactive and organised individual who can handle their workload to meet deadlines and quality expectations across multiple projects and issues, while also thriving in a close-knit team environment that relies on open communication to fuel improvements and collaboration. 
• Establish good partnerships with outside vendors, internal constituents, and other departments to support open collaborative communication. 

Why choose us? 

Embarking on our year in industry programme is a transformative journey, encompassing a structured framework of learning and development activities. Here’s what you can look forward to: 

• Industry Experience: Our Email+Mobile team utilises the latest and greatest technology to deliver world class solutions. As a successful candidate you will be expected to contribute to these solutions.
• Learning and Development: Placement students have access to online learning and in-person workshops to enhance their skills and contribute meaningfully to ongoing projects. 
• Networking: Our programme offers our interns the chance to connect with professionals in their chosen industry, paving the way for valuable relationships.
• Feedback and Growth: Regular evaluations and feedback sessions will ensure our interns receive guidance and an opportunity to continually improve. 
• Cross-Exposure: Opportunity to gain insight into another function.
• Hilton Perks: Including our Go Hilton TM Travel Program, which provides you with access to heavily reduced hotel room rates for you, your family & friends.
• Competitive Salary & Benefits: £22,000 Gross PA & private healthcare. 

What are we looking for? 

As with any job, we do have certain criteria that you will need to meet to be considered for one of these highly sought-after opportunities. These are detailed as follows: 

• First and foremost, Hilton is a hospitality company, and we are looking for individuals with a strong sense of alignment to our culture and values.
• Must be in your second year of undergraduate study at the point of application studying a degree with a year in industry. 
• Must be studying a degree with a focus on Hospitality, Business/Marketing management or Technology.
• Must be available to start in July 2024, for the full 12-month duration.
• Must be eligible to work in the UK. If you are a non-UK national, without EU Settled or Pre-Settled Status then you will need to be studying at a UK university to be eligible to undertake a placement here.
• Must be fluent in English (speaking, reading, and writing).
• The ideal candidate will have a keen interest in Hospitality Management, Marketing or Technology implementation.
• A candidate with good working knowledge of HTML, CSS and JSON, and a pro-active and organised approach is highly sought after for this role. 
• A positive, can-do attitude. 
• Exceptional attention to detail is a must for this role. 

What is it like working for Hilton? 

Hilton is one of the world’s largest and fastest-growing hospitality companies, with over 7,000 hotels in 123 countries & territories. Today we have a portfolio of 22 brands across luxury, high-end lifestyle, suites, full service and affordable hotel categories. Our flagship Hilton Hotels & Resorts brand is the most recognised hotel brand in the world. 

We have an incredible culture which makes Hilton a great place to work. As a company we are consistently endorsed by our employees as a Great Place To Work, where for the last 2 years we have ranked in the top 3 companies in the UK and in the world. For the last five years we have also been voted by UK students as the most popular Graduate Recruiter in the Hospitality, Leisure and Tourism sector (TargetJobs Awards 2021). 

We value and celebrate our team members diversities and individualism and foster a culture of belonging across our organisation. Joining Hilton will give you the opportunity to contribute to our rich culture and give back to the community. Our Team Member Resource Groups in UK focus on Abilities, Generations, Pride, Women’s and Ethnic representation. You can find details on our Culture page. 

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of the role. Please contact us to request accommodation. 

Beyond the Placement 

Once you have been on placement with us you are part of Team Hilton and whilst we cannot always guarantee an offer of employment after your studies, we like to keep in touch. Many interns have successfully re-joined Hilton upon completion of their degree. To give you a few examples, we currently have former interns working for us in Finance, Marketing, Sales, HR, Supply Management, Engineering… The list goes on! 

Selection Process 

Please apply now, applications close on Sunday 19th November 2023. Our placements are extremely popular, therefore please bear with us whilst we process your application, as we want to ensure each applicant is given the consideration that they deserve. 

If successful in your application, you’ll be invited to complete a digital one-way video interview and an online assessment, this allows us to learn more about you and whether this placement might be a great fit! So please do look out for our email updates and we encourage you to complete each next step as soon as possible. The EMEA Graduate Recruitment Team will then contact you and inform you of the outcome and (if applicable) a final interview with one of our hiring managers. 

Good luck, we are looking forward to meeting you! 

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