Duty Manager (Full-Time)

Job title: Duty Manager (Full-Time)

Company: Avis Budget Group


Job description: Level up your leadership journey as our newest Duty Manager—a perfect next step for driven Supervisors and rising stars ready to take charge, lead with confidence, and shape team success on a bigger scale. With every shift you manage, you’ll sharpen your skills, boost your impact, and position yourself for even greater opportunities ahead.Leadership roleBrisbane Airport basedCompany Car + Bonus StructureLarge international organisation with opportunity to move internallyAbout the role:As our newest Duty Manager, you will control the day-to-day operations of all staff and fleet at our Brisbane Airport location. This will include the coaching of counter employees to ensure that the Customer Service and Sales process is followed, the management of team members in general and the flow of vehicles in the car park and wash. This is a busy role with no two days the same and is critical to the operation of our business!Key duties and responsibilities would include:Leading and managing the team on shift through sales coaching and mentoringMarketing Avis Budget products and services through identifying to customer needs, maximising sale opportunities and meeting sales goals set by management.Ensure that vehicles for rent meet company standards for cleanliness, mechanical/body condition, and roadworthinessEnsure that returned vehicles are checked for body damage and report where necessaryWorking efficiently and effectively in a team environment to maintain a culture of service excellence and accomplishing organisational goals under limited supervision.Developing and fostering a harmonious team environment through counselling and resolving conflicts and disciplinary issues in accordance with the guidelines in collaboration with the Airport & Operations Managers.Rostering and scheduling employees matching the needs of the businessSatisfying Net Promoter Score (NPS) and Client Service Incentive (CSI) targets set.Participating in recruitment and selection of new staff where requiredWhat we are looking for:Previous experience in supervisory or leadership role with sound coaching and mentoring skillsDemonstrated understanding and use of Customer Service and Sales techniques and processesExcellent verbal and written skillsKnowledge of Workplace Health and SafetyA Full Drivers’ license is required and the flexibility to work to a rotating rosterThis is a Full-Time role and requires applicants to be able to work 38 hours per week across our operating hoursSo, what’s in it for you?Competitive pay + Bonus StructureFull use of a company vehicle including all petrol, maintenance and insuranceUniform and parking providedLeadership roleEmployee discounts on car rental across Avis Budget Group and our partners including access to discounts and offers from retailers and big brands.Wellbeing programme including discounted life insurance options + discounted health cover + superannuation optionsEmployee Assistance Programme (EAP) provided by Converge – 24/7 support for your mental health and wellbeingIf you want to be a part of shaping our business then don’t hesitate, put an application forward by clicking ApplyWho we areHere at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions.Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.At Avis Budget Group we embrace and promote diversity, equity, and inclusion within the company’s workforce, consumer base, communities, and supply chain. We value each employee whose talent, skills, and personality have helped to establish the company as a leading provider of global transportations solutions.Our Reconciliation Action Plan enables us to deepen our understanding of its sphere of influence and the unique contribution we can make to lead progress.#DriventobethebestBrisbaneQueenslandAustralia

Expected salary:

Location: Brisbane Airport, QLD

Job date: Fri, 08 Aug 2025 22:59:27 GMT

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