Director of Operations QLD and NSW – Retirement Living

Job title: Director of Operations QLD and NSW – Retirement Living

Company: Bolton Clarke


Job description: Bolton Clarke is seeking a strategic and experienced Director of Operations to lead and inspire our Retirement Living operations across Queensland and New South Wales. This is a newly created pivotal leadership role, responsible for driving operational excellence, strategic alignment, and a customer-centric culture across our vibrant retirement communities.You will play a critical role in delivering high-quality, customer-centric services, ensuring compliance with regulatory standards, and fostering a culture of continuous improvement and operational excellence. This role also supports the Chief Operating Officer in the implementation of the Retirement Living strategic plan and target operating model.Strategic Leadership Accountabilities

• Provide executive oversight of a regional portfolio of retirement villages, ensuring alignment with organisational strategy and performance objectives
• Lead the development and execution of operational plans, budgets, and key performance indicators
• Ensure compliance with the Retirement Villages Act, Code of Conduct, and Bolton Clarke quality standards
• Promote a culture of resident engagement, satisfaction, and empowerment through effective leadership of Regional and Village Managers
• Collaborate with internal stakeholders across contracts, sales, marketing, and support services to achieve strategic and financial targets
• Represent Bolton Clarke in industry forums and advocacy initiatives, enhancing the organisation’s visibility and influence within the sector

To Drive Success in this Pivotal Role

• A tertiary qualification in Business, Finance, Health, or similar field, or experience deemed the equivalent
• Experience in general management of operational teams at a senior level in a multi-dimensional organisation, preferably within the Not for Profit, Health or Community Sector
• A proven ability to navigate ambiguity and manage competing priorities with sound judgment and strategic focus.
• Demonstrated success in leading organisational change and embedding a culture of continuous improvement.
• Highly developed communication, negotiation, and stakeholder engagement skills.
• A strong track record in delivering business transformation initiatives.
• History in managing substantial operational budgets and financial governance processes.

Importantly, you will mirror our values of Be Kind; Listen; Be Curious; Always Safe; and Always Together in all aspects of your work.Why Work for Bolton Clarke?
Bolton Clarke is Australia’s largest independent, not-for-profit aged care provider shaping the future of positive ageing. With RSL Queensland and the Royal District Nursing Service at the heart of our DNA, we have been caring for Australians since 1885. Today, our exceptional teams support more than 130,000 people to live independently at home and across our 43 retirement living communities and 88 residential aged care homes. Everything we do is dedicated to enabling, celebrating, and supporting older Australians to live and age positively.In Addition, We Offer

• Mix of office-based work and working from home
• A work culture that values you and invests in your career
• Salary packaging options and tax benefits of up to $15,900 plus an additional $2650 in entertainment per year available
• Mobile phone and laptop provided
• Options for additional purchased leave
• Employee Assistance Program for you and your family
• Private health insurance discounts

How to Apply
Please apply with a resume and cover letter, we will be assessing applications as they are received and interviewing shortlisted candidates as soon as possible.Applicants must be willing to undergo a Federal Police Clearance, obtain a 2025 flu vaccination, and meet at least one COVID-19 vaccination.

Expected salary:

Location: Queensland – New South Wales

Job date: Fri, 27 Jun 2025 01:32:14 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (marketingjobs.pro) you saw this job posting.Thanks&Good Luck