Director of Customer Engagement

Job title: Director of Customer Engagement

Company: NOV


Job description: Job Category: SalesJob Description:About the RoleAs the Director of Customer Engagement at NOV Subsea Production Systems (SPS), you shall plan, direct, and coordinate team activities to ensure that goals or objectives are accomplished within prescribed time frame and funding parameters.The overall purpose of the Customer Engagement team is to:

• perform account management, deepen customer relations and stakeholder management
• gather market and customer data & information, consolidate into actionable and meaningful insights for SPS
• identify, mature and prioritize opportunities for the entire SPS product portfolio, resulting in a fully developed and insight-based pursuit rationale
• oversee and continuously improve early engagement business processes

This high-impact leadership role is pivotal in enhancing NOV’s strategic positioning in a competitive subsea market. It involves close collaboration with New Product Development and Commercial Operations, as well as travel to key sites and customer locations worldwide.About the CompanyAt NOV, we deliver safe, high-quality, technology-driven equipment, services, and support that are essential to the global energy industry. Our mission is simple: we power the industry that powers the world.At NOV’s business unit Subsea Production Systems (SPS) we empower the energy sector with passion, expertise, and forward-thinking solutions. We develop reliable and efficient subsea energy production products that enhance our customers’ energy portfolios. With strong roots in the offshore oil and gas industry, we are also at the forefront of future technologies such as water treatment, ammonia storage, carbon injection, and wind energy-helping to reduce CO₂ emissions and drive the energy transition.SPS is headquartered in Brøndby, Denmark, with production sites in Kalundborg (DK), Porto do Acu (Br), Glenrothes (UK) and offices in Stavanger and Oslo (No), Rio de Janeiro ( Br), and Houston (US). Globally, our team includes around 1,500 dedicated professionals, contributing to NOV’s workforce of approximately 34,000 employees.What We Offer

• A leadership role in a globally recognized subsea business
• An attractive bonus scheme
• Pension, healthcare, and travel coverage per NOV standards
• Opportunities to shape and implement AI-driven sales tools
• Professional development through strategic, cross-functional projects
• A collaborative culture that emphasizes innovation and continuous learning
• Global exposure and frequent travel to key markets and customer sites

Key ResponsibilitiesTeam management

• Participate and contribute as member of the sales management team
• Continuously assess and develop the team capability and capacity through team leadership
• Collaborate and prioritize work with sales team peers responsible for New Product Development and Commercial Operations
• Develop and document the business process
• Contribute to efficiency improvements in the overall sales process, implementation of AI, including building cases for such

Account Management

• Empower and support the team:
• Originate key new deep client relations
• Achieve early identification of leads to pursue and prioritize
• Build deep customer understanding before tenders, to be able to influence the scope to NOV
• Enable additional sales of Subsea Products and wider NOV portfolio
• Recommend the need for strategic partnering / contracting
• Collaborate with wider NOV business development team for leveraging cross business unit intelligence, capture leads and opportunities
• Represent Company at customer meetings.
• Monitor customer satisfaction with NOV project delivery performance.
• Facilitate sharing of intelligence through wider NOV

Opportunity funnel maturation

• Empower and support the team:
• Identify, administrate, mature and prioritize opportunities
• Collaborate with relevant internal stakeholders
• Develop pursuit rationale based on market, customer, opportunity, competitive intelligence
• Recommend on strategic planning for new products based on market insights, customer feedback, trends, business case and NOV’s competency
• Fully understand lost opportunities, why, to whom and at which price by taking part of project’s lessons learned process in collaboration with the commercial operations team.
• Ensure consolidation of market, customer, competitor data and information into actionable insights for SPS

Qualifications & SkillsEssential Qualifications:

• Bachelor’s degree in Engineering or Business
• 10+ years of Commercial or Sales management experience, preferably in an “engineered-to-order” business
• Proven experience managing teams with the ability to develop capabilities and foster collaboration
• Computer literacy (including excellent command of Microsoft Excel, Word, Power Point and Outlook)
• CRM Experience and ambassador
• Fluent in English, both written and spoken
• Strong analytical, planning, and customer relationship management skills

Desired Qualifications:

• An understanding of the Subsea Offshore Oil & Gas industry components and their application
• Familiarity with Power BI or similar data visualization tools
• Track record in early engagement or value-based sales approaches
• Strategic mindset with technical affinity
• Understanding of the offshore subsea market landscape
• Experience leveraging customer insights to influence scope and increase win rates

Soft SkillsTo thrive in our culture, we seek individuals who are not only passionate and skilled in their field but also eager to push boundaries through innovative thinking. Strong interpersonal skills, a coaching leadership style, and the ability to build trust across remote teams are essential.Why Join Us?We offer a dynamic and collaborative work environment where growth, innovative thinking and continuous improvement are core to how we operate. As a member of our team, you will have the opportunity to grow professionally through diverse and challenging assignments, supported by experienced colleagues and a culture that values learning and development.Joining NOV means becoming part of a purpose-driven organization that is committed to operational excellence, sustainability, and long-term career progression.With us at NOV Subsea Production Systems you’ll have an important role in delivering reliable and efficient subsea solutions, meeting today’s energy demands and shaping a more sustainable future.Join us in going beyond to shape the future of energy. Because energy matters.#LI-MG1About Us: Every day, the oil and gas industry’s best minds put more than 150 years of experience to work to help our customers achieve lasting success.We Power the Industry that Powers the World
Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success-now and in the future.Global Family
We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.Purposeful Innovation
Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.Service Above All
This drives us to anticipate our customers’ needs and work with them to deliver the finest products and services on time and on budget.About the Team: CorporateOur family of companies is supported by our global Corporate teams, providing expert knowledge from functions including Human Resources, Information Technology, Compliance, Finance, QHSE, Marketing and Legal centers of expertise. We are structured to provide guidance and service above all to all our business operations.

Expected salary:

Location: Brøndby, Hovedstaden

Job date: Wed, 18 Jun 2025 02:32:53 GMT

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