Great ideas know no color. They don’t belong or prescribe to any one religion, racial makeup, ethnicity, gender, or sexual orientation. Great ideas transcend. That’s what makes them great. The same can be said of our employees. Their differences are their strengths. And we leverage those strengths to create work that resonates.

ABOUT MARCUS THOMAS AND DEVS UNITED

Marcus Thomas is an independent marketing agency made up of 300+ brilliant marketers. We are well on our way to achieving our vision to be the best independent agency to work at and with. With 30 years of growth, we know how to earn the trust of clients. We have team members in 16 states and seven countries and are animated by the belief that brands must provide value that makes people’s lives better.

Devs United is a branch of Marcus Thomas with a team of experienced professionals providing digital marketing services powered by Salesforce Marketing Cloud. We are a Salesforce Consulting Partner with offices located in the United States, Argentina, and Chile. With more than 20 years of experience designing, developing, and deploying technical solutions, our company culture is rooted in the passion and strategy of sports. Why? Because we believe teamwork, partnerships, and a great company culture guarantee the success of any project.

The Role: Account Supervisor

JOB SUMMARY

The ideal candidate for the Account Supervisor position will have strong communication and relationship-building skills, working as the client’s main point of contact for our Salesforce practice. The main goal of the position is to ensure overall account health, client satisfaction and quality of services delivered.

Requirements

• Build strong and lasting client relationships based on trust, asking better questions and delivering true, measurable and sustainable results. Guide the client toward making wise decisions based on your strong understanding of eCommerce marketing and lead generation.
• Become a trusted resource for your assigned customers
• Ensure customer satisfaction and retention
• Find new and creative ways to grow the revenue of your assigned accounts while adding value to the assigned customers
• Monitor account health to identify and manage account escalations
• Analyze overall account profitability to ensure the client is receiving real value while the agency is realizing a profit
• Stay up to date with the latest trends and product releases for our major product offering (Salesforce Marketing Cloud)

Preferred Qualifications

• Minimum of five years of experience working in a digital marketing agency or similar environment
• Understanding of prospecting, including targeting, offer development, email marketing, CRM, CMS, SEO and content development
  • Salesforce Marketing Cloud experience is a must
• Interpersonal and relationship-building skills
• Documentation and presentation skills
• Experience in compiling details needed to produce new Statements of Work
• Experience using marketing automation, CRM or digital customer platforms
• Confidence, integrity and professionalism necessary to represent the agency to its clients and prospects

Team Focus:

• Promote collaborative teamwork with your peers and clients
• Keep a positive attitude and commitment toward your work
• Take pride in your work and delivery of best-in-class services
• Make the most of downtime with tasks that will improve your knowledge and skills
• Mentor and elevate others

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