Czech Speaker Customer Support Specialist for Sofia Office

Job title: Czech Speaker Customer Support Specialist for Sofia Office

Company: The Lemon Consulting


Job description: Location: Sofia, Bulgaria
Contract Type: Full-time (On-site)
Language Requirements: Czech (C2), English (B2+)
Work Schedule: Monday to Saturday, 09:0023:00 & Sunday, 10:0019:00 (rotational shifts)
Salary: 3,500 BGN gross/monthRole OverviewWe are looking for a Customer Support Specialist fluent in Czech to join our growing team in Sofia. Our client is a global company selling cigarettes, cigars, smokeless tobacco, and next-generation products like heated tobacco and e-cigarettes. It owns well-known brands. The company places a strong emphasis on compliance, responsible marketing, and adult-only product support. You will be providing high-quality service to customers for a leading international lifestyle and consumer brand. This is an on-site role where youll handle inquiries with professionalism, attention to detail, and cultural sensitivity.Key ResponsibilitiesProvide outstanding customer service through phone, email, and chat, resolving a variety of inquiriesAssist customers with product information, order tracking, account management, and general supportDocument interactions and maintain accurate customer records in internal systemsCollaborate with team members to deliver exceptional experiences that align with brand standardsEscalate complex issues where necessary and follow through to resolutionStay informed about product updates, service policies, and campaign offeringsCandidate ProfileFluent in Czech (C2 level) verbal and writtenGood English skills (minimum B2) required for internal communication and trainingPrevious experience in customer service, retail, or e-commerce support is a plusExcellent interpersonal and communication skillsStrong problem-solving mindset and attention to detailComfortable working in a fast-paced, structured, and multilingual environmentCompensation & BenefitsMonthly Gross Salary: 3,500 BGNFull-time contract with rotational shift coveragePrivate health insurance and access to employee wellness programsCareer development and internal mobility opportunitiesModern office facilities in the heart of SofiaSupportive and international team environment

Expected salary:

Location: Praha

Job date: Thu, 19 Jun 2025 22:26:24 GMT

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