Customer Support – German – Lisbon

Job title: Customer Support – German – Lisbon

Company: Dila Recruitment


Job description: Position: Customer SupportLocation: Lisbon, PortugalEmployment type: Full-time (6 month contract)DUTIES AND RESPONSIBILITIES:

• Provide support to customers by phone, email, chat and social media channels
• Handle with all questions and inquiries about products and services
• Actively work on the optimization of all processes related to customers
• Closely work with other together with other departments, for example Sales and Marketing

REQUIREMENTS:

• Native/fluent in German both verbal and written (C2 level). Fluent in English (minimum B2 level)
• Ability to listen actively, identify, apply, and explain service with expertise, clarity, and solve issues in the first contact with customers
• Ability to handle stressful situations
• Previous Contact Centre or Customer Service experience (preferable)
• Enthusiastic and skilled in technology applications (using a smartphone, tablet or computer)
• Good and customer-friendly service
• Curious and persistent in solving issues
• Organized and can keep a cool head even in stressful situations

BENEFITS:

• Working schedule: Monday – Sunday, 24/7 rotating shifts
• Modern office in a city center with open spaces, easy to access with public transportation
• Airfare up to €400 reimbursed at the end of 6 months employment, Relocation coming from abroad: room in shared apartment for max 12 months – rent of €280, utitlies and bills included. discounted directly from payslip.
• Comprehensive initial training and and guidance to make sure you’re well prepared and comfortable at a new workplace
• Support from colleagues with coaching and mentoring opportunities
• Health and Wellbeing initiatives
• Monthly meal allowance and much more

Ready for a career move that feels right? At Dila Recruitment, you’re more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.

Expected salary:

Location: Berlin

Job date: Mon, 11 Aug 2025 02:17:07 GMT

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