Customer Service Administrator

Customer Service

• Answering general enquiries and taking orders over the phone and via email.
• Dealing with customers and high volumes of enquiries.
• Logging orders onto excel and sending to printers.
• Dispatching orders from the office including jigsaws, mugs, coasters, calendars etc

Admin & Operations

• Use our in house Mamut database system to log enquires, quotes and orders
• Organise and send out sample requests and brochures.
• Liaise with suppliers and printers to solve enquiries and re-order any low stock such as envelopes and sample cards.
• Updating the database and running reports to analyse sales figures and order details.

Marketing

• Contacting larger key accounts and chasing up repeat business.
• Help produce monthly email campaigns.

Charity Liaison

• Deal with and liaise with charity customers to process orders and sort out their enquiries.
• Continue to improve communication and services offered to the charities.

Job Type- Full time

Schedule – Monday to Friday

Rate – £9-£10 per hour