Customer Experience Department Manager

Job title: Customer Experience Department Manager

Company: Pacific Center – Migration Services


Job description: NFR Holdings PTY LTD is seeking for experienced Customer Experience Department Managers to join the team at McDonald’s Restaurants at the locations in Mackay, 4740 QLD and surrounding regional areasVacancy address: Mackay, 4740 QLD and surrounding regional areas:
102 Shakespeare Street, East Mackay, Queensland 4740
47 Rosewood Drive QLD 4740Occupation: Customer Experience Department ManagerTenancy: Position is available full-time 38/h per weekSalary: $76600 plus superannuationQualifications & Experience: AQF Diploma plus 1 year experience or 3 years of managerial experienceTask and Duties include (but not limited to)

• Sales and Guest count analysis weekly monthly reports analysis, summaries and sharing KPIs and tracking with the executive manager, owner.
• Hiring and training new employees to service areas of the business that best meets the sales volumes and customer demands. designing training plans and checking in on progress
• Planning, and executing crew schedules based on careful analysis of sales patterns and crew proficiencies in all areas of the business including kitchen, drive thru, cafe, front counter etc.
• Setting and monitoring sales projections taking into consideration promotions, weather, competitive activity etc and adjusting the rosters accordingly.
• Marketing /communications Promotions activating McDonalds instore promotions and local area marketing initiatives for example McHappy Day
• Identifies the varying requirements of our customers and seeks to develop innovative solutions to meet their needs.
• Ensures a customer obsessed mindset through the management team and crew through effective training, rewards and appraisals.
• Verifying food safety daily weekly monthly minimums are met to ensure our customer safety.
• Labour analysis and planning daily weekly monthly tracking of, average hourly rate, sales per crew hour etc to ensure we have the right crew for the sales patterns whilst staying in budget.
• People compliance management such as breaks and all child labour responsibilities in line with the state legislation.
• Ensuring staff all work in a safe manner and in accordance with the McDonalds policies and procedures.
• Checking and planning inventory to ensure we have the right product mix and volumes to meet the demands of our local customers.
• Reporting on inventory controls and costs.
• Maintain the facilities with a focus on customer areas to ensure the best possible customer experience.
• Quality assurance of products to maintain gold standard of food and beverage production.(involves crew training and equipment maintenance
• Customer service reviews responses reviewing the online customer service portal and responding to customers and resolving issues.

Expected salary: $60001 – 80000 per year

Location: Mackay, QLD

Job date: Sun, 22 Jun 2025 22:53:58 GMT

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