Customer Director (m/w/d)

Job title: Customer Director (m/w/d)

Company: L’Oréal


Job description: Join us to create the beauty that moves the world!As a global leader and Beauty-Tech pioneer, we are looking for passionate talents who want to actively shape our success story. In a constantly changing world, we identify the latest trends, act data-driven, and develop innovations that merge beauty with technology.Over 86.000 employees in over 150 markets commit themselves every day to turn our vision of a sustainable and forward-looking beauty industry into reality.At L’Oréal, we live a culture of learning, personal development, and entrepreneurship. We offer our employees numerous opportunities to expand their skills, take responsibility, actively shape their careers, and thus have a positive impact. With our long history of innovation and our commitment to sustainability issues, we set standards for responsible entrepreneurship.Are you ready to shape the beauty world of tomorrow? Then become part of our team.The Role:As a Customer Director (m/f/d) you strategically manage and develop strong retail partnerships within assigned accounts, contribute to the transformation of the sales strategy as a member of the local LT, and lead a team to drive sales, market share, and profitability.Your Tasks:

• Team Leadership: Manage and mentor a team of professionals, providing guidance and support to achieve individual and team goals. This includes performance management, training, and development.
• Strategic Sales Management & Transformation: Contributing to sales strategy development, implementation, and driving sales transformation initiatives. This encompasses target setting, KPI definition, pricing optimization, and sales planning & control to achieve sales, market share, and profit targets within the broader company framework.
• Key Account & Partner Relationship Management: Cultivating strong customer partnerships and collaborating effectively within the L4TF roadmap and social responsibility initiatives.
• Cross-Functional Collaboration & Alignment: Driving CPD priorities and L’Oréal DACH transformation, actively shaping interfaces and networking across DACH sales and functional areas in our DACH markets (S&OP, marketing, sales controlling, business planning,). This includes sales process optimization using RGM framework and market observation.
• Executive Leadership & Accountability: Overall responsibility for sales targets, reporting directly to division leadership, and creating a long-term vision and transformation plan for the assigned accounts.

Your Profile:

• Several years of professional experience, especially in Key Account Management, Marketing, or similar fields.
• Experience in team leadership.
• Good project management skills, strong analytical abilities, and entrepreneurial thinking.
• Very good MS-Office skills, especially Excel, as well as German & English language proficiency.
• Negotiation skills, strong communication and assertiveness, team spirit, high social competence, and openness to all requirements in a cross-country context complete your profile.

Our Offer:

• A permanent employment contract in a crisis-resistant, growing market with a comprehensive range of social benefits.
• For this position, the collective agreement for employees in trade, level E-F depending on qualification & professional experience, applies. A market-compliant overpayment, depending on the profile, is offered.
• Individual personal and professional development, a strong learning curve, strong team spirit and an open, cooperative corporate culture.
• Diverse national and international development perspectives.

Diversity & InclusionL’Oréal is an employer that is committed to equal opportunities, diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on gender, color, religion, sexual orientation, origin, disability, gender identity or other protected characteristics. Diversity & Inclusion is very important to us and is fully lived.

Expected salary:

Location: Wien

Job date: Wed, 20 Aug 2025 02:39:58 GMT

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