Customer Commitment Coordinator

Job title: Customer Commitment Coordinator

Company: Porsche


Job description: Wichtiger Hinweis: Bitte aktivieren Sie JavaScript, um diese Seite uneingeschränkt nutzen zu können.Customer Commitment Coordinator

• Code number: J000016736
• Entry level: Graduates/ Young Professionals
• Location: Prag
• Organization: Porsche Central and Eastern Europe

TasksTasksTasks

• Establish and maintain efficient and effective Customer Commitment processes across the PCEE region to ensure customer concerns are addressed and resolved in a timely and appropriate manner.
• Support the development and implementation of initiatives that enhance customer excitement, satisfaction, and deliver a unique brand experience in alignment with headquarter initiatives.
• Leverage industry best practices and customer insights to identify region-wide improvement opportunities.
• Further improve the After Sales experience across all touchpoints by defining KPIs and countermeasures based on insights from customer satisfaction surveys.
• Enrich and develop Customer Commitment reporting by setting clear metrics and regularly evaluating market performance.
• Develop and support the regional utilization of customer goodwill to mitigate potential legal and financial risks while maintaining high levels of customer satisfaction.

QualificationsQualificationsQualifications

• Degree in Business, Communications, Marketing, or other related fields.
• Strong written and verbal skills in English. German or other additional language skills are an advantage.
• Excellent communication and analytical skills.
• High level of customer focus, ideally previous work experience in customer-facing job roles in the Luxury sector.
• Team oriented, pro-active working attitude and a high level of intercultural awareness.

Expected salary:

Location: Praha

Job date: Fri, 30 May 2025 06:56:47 GMT

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