Course Advisor

Job title: Course Advisor

Company: Flinders University


Job description: Position DetailsContinuing | Full-TimeHigher Education Officer 4 | $74,393 – $80,234 p.a.Location: Bedford Park / Kaurna CountryMarketing and Student Recruitment teamThe Marketing and Student Recruitment team is evolving in 2025 with exciting new opportunities situated across our vibrant Bedford Park campus and our state-of-the-art Flinders City Campus at Festival Plaza. Fuelled by our growth ambitions we are seeking talented team members to help us provide a best-in-class customer experience to our future students.So, if you want to be part of a team that has big ambitions and is responsible for developing and implementing customer experience strategies and initiatives then please read on!About the RoleThe Course Advisor supports prospective and current domestic students seeking course transfers, providing accurate advice across all service channels. Working under general supervision, the role contributes to recruitment, conversion, and reengagement activities to meet University targets. The Course Advisor also assists with entry requirements and pathways into enabling, undergraduate, and postgraduate programs through both inbound and outbound engagement.Some of the key responsibilities of the Course Advisor position include:Providing a customer-centered response service for all inbound and outbound interactions with prospective and current students, specifically those wishing to transfer courses. These interactions occur through the following channels:Telephone (Both Inbound & Outbound)Email (Case enquiries)Live and social chat media channelsIn-person Recruitment Events (such as Open days)Other service channels as needed.Building and maintaining knowledge of the University’s course offerings for specialist queries.Operating in accordance with the University’s Admissions Policy and Procedures.About YouTo be successful in this role, you will be a reliable and adaptable team player who can adapt within a new and growing team. You will have great interpersonal and communication skills, allowing you to provide engaging support and create positive outcomes to enquiries. You will approach work productively and cooperatively, be a problem-solver and look to grow and improve service standards and processes within the Student Recruitment Team.As the Course Advisor, you will also demonstrate:High attention to detail with a strong commitment to accuracy, confidentiality, and integrity.Experience in a busy front-line customer-centered service environment with demonstrated commitment to providing outstanding service to clients.Experience in the provision of information on courses, application processes, policies, and procedures to prospective and current students.Life at FlindersWe’re transforming and investing in people and facilities to create contemporary, stimulating, and satisfying learning and work environments that reflect our core values of excellence, innovation, courage, and integrity. Flinders is refocusing its strategic priorities with the aim of elevating its performance to be a top ten Australian university, and amongst the top 1% in the world.Reaching beyond the limits of buildings, borders, and backgrounds, ours is an inclusive culture that believes absolutely in equality and opportunity for all. We don’t just accommodate differences; we embrace and celebrate them. So,17% Superannuation + salary packaging optionsFlexible working arrangementsWide range of professional development activities and servicesWe embrace diversity and promote equity and inclusion for all students and staffVibrant campus life and amenities including on campus , and (Bedford Park, South Australia).Our Commitment to Reconciliation and Indigenous EmploymentFlinders University is proud to be an organisation that is committed to our Reconciliation Action Plan and Indigenous Workforce Strategy. Our vision is to be a preferred employer for Aboriginal and Torres Strait Islander peoples. We are committed to progressing Indigenous advancement in education, research, employment, and wellbeing, and strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all Flinders vacancies.Prescribed Conditions for EmploymentA valid Nationally Coordinated Criminal History Check which is satisfactory to the University will also be required before the successful applicant can commence in this position.How to Apply and InformationYou are required to submit a Suitability Statement addressing the Key Position Capabilities of theFor more information regarding this position, please contactPlease see here for ourPlease see here for ourCertificationApplications to be submitted before 10.00pm:20 July 2025At Flinders we embrace and celebrate diversity and encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, ethnicities, abilities, sexual orientations, and gender identities.Flinders. Fearless.

Expected salary: $74393 – 80234 per year

Location: Bedford Park, SA

Job date: Sat, 05 Jul 2025 05:25:55 GMT

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