Clinic Manager

Job title: Clinic Manager

Company: Johns Hopkins University


Job description: We are seeking a Clinic Manager who will oversee all clinic staff, both administrative and clinical in a fast paced, residency based, multi-specialty outpatient clinical practice including, but not limited to: Patient Service Coordinators, Surgical Scheduling Coordinators, Medical Office Coordinators, and Ophthalmic Technicians and Scribes. He/She will also manage all administrative and clinical aspects of the patient encounter to promote safety, efficiency and excellent customer service.Specific Duties & Responsibilities

• Responsible for ensuring the clinic delivers excellent service to each patient.
• Constantly monitors patient flow and acts to implement, measure and adjust improvement initiatives.
• Reviews patient satisfaction survey results. Develops and implements interventions to impact scores.
• Leads efforts to coordinate care between divisions, departments and satellite offices to ensure seamless service for patients.
• Acts as patient advocate to resolve and diffuse questions and complaints.
• Works with Wilmer Billing Office to resolve complex billing issues for patients.
• Oversees all aspects of daily clinic operations including registration process, phone services, insurance verification, and collection of copays and time of service payments.
• Responsible for hiring, training, supervising, disciplining and developing Patient Service Coordinators, Medical Office Coordinators, ophthalmic technicians and other administrative and clinical personnel.
• Ensure staff members are fully familiar with work expectations and have all necessary tools and resources to achieve success in their positions.
• Monitors staff members’ daily work performance and conducts merit reviews for staff with input from Medical Director and faculty.
• Conducts regular meetings to ensure all personnel are appropriately informed and updated about clinic policies and objectives.
• Analyzes reports employee satisfaction surveys. Develop improvement initiatives as appropriate.
• Orients new physician / residents to clinic processes.
• Maintain close oversight of scheduling and template management to minimize gaps in physician schedules.
• In collaboration with the Residency Coordinator, manages all clinical schedules and 15 resident rotation schedules within New Innovations software according to the guidelines of the Wilmer Education Committee
• Allocates clinic resources (technicians, exam rooms, supplies, etc.) for all providers to achieve maximum utilization of clinic resources
• Continuously assesses problem areas, and recommends/participates/provides training and/or provides detailed instruction/policy on improved methods for all areas of clinical operations
• Manages office inventory and ordering. Runs and monitors regular reports on clinic expenses to ensure office spending is consistent with budgetary expectations.
• Maintains working knowledge of billing, claims processing, and insurance carrier requirements.
• Attends Wilmer departmental meetings, serves on assigned committees and communicates and implements policies and procedures from those activities.
• Interfaces with internal and external partners including IT, Legal, JHCP, HR, Compliance, Regulatory Affairs, HIPAA office, sister clinics.
• Works with Wilmer development and marketing to promote clinical services.

Secondary

• Provides direct support to registration staff as needed. Such support may include,
• Scheduling appointments.
• Registering patients, verifying demographic and insurance information.
• Obtaining required authorizations/referrals.
• Answering incoming calls.
• Informing patients about relevant charges.
• Collecting and reconciling copay and other time of service payments.
• Guiding patients to appropriate resources for further information or assistance.

Minimum Qualifications

• Bachelor’s Degree.
• Three years related experience. Previous supervisory experience required. Requires an understanding of changing reimbursement policies and third party reimbursement.
• Additional education may substitute for required experience and additional related experience may substitute for required education beyond HS Diploma/Graduation Equivalent, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Master’s Degree in Business Administration or Heath Care Management.
• Knowledge of medical insurance and medical terminology is strongly preferred.

Classified Title: Clinic Manager
Role/Level/Range: ATO 40/E/03/OG
Starting Salary Range: $50,440 – $88,400 Annually ($78,936 targeted; Commensurate w/exp.)
Employee group: Full Time
Schedule: Monday-Friday, 8:30 am – 5:00 pm
FLSA Status: Exempt
Location: School of Medicine Campus
Department name: SOM Oph Residency Service
Personnel area: School of MedicineTotal Rewards
The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate’s geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees’ health, life, career and retirement. More information can be found here: .Education and Experience Equivalency
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.Applicants Completing Studies
Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.Background Checks
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate’s conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.Diversity and Inclusion
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the .Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.EEO is the LawAccommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at . For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit .Vaccine Requirements
Johns Hopkins University strongly encourages, but no longer requires, at least one dose of the COVID-19 vaccine. The COVID-19 vaccine does not apply to positions located in the State of Florida. We still require all faculty, staff, and students to receive the . Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. This change does not apply to the School of Medicine (SOM). SOM hires must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of vaccination status. For additional information, applicants for SOM positions should visit and all other JHU applicants should visit .The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.School of Medicine – East Baltimore Campus

Expected salary: $50440 – 88400 per year

Location: USA

Job date: Sun, 27 Jul 2025 06:34:32 GMT

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