AVP, Expert Services GTM APAC

Job title: AVP, Expert Services GTM APAC

Company: ServiceNow


Job description: Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today – ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.Job Description🚀 Role OverviewWe’re in growth mode across the APAC region-and looking for a seasoned, strategic, and high-impact Services Sales Leader to drive our Professional and Strategic Services business. This role comes with a clear booking revenue and margin target and will be a key force behind expanding ServiceNow’s footprint through transformational, value-led services engagements.You will not only lead a high-performing team but also serve as a strategic pillar of our Customer Excellence Group (CEG) organisation-working across functions to influence customer adoption, retention, and value realization. This role is central to our mission: to make ServiceNow the best buying decision our customers have ever made.This role isn’t just about growth-it’s about transformation. You’ll be responsible for driving large, complex, and transformational service-led deals with some of the most strategic customers across the region, while also coaching and developing your team to build those same capabilities.✅ What You’ll DoOwn the APAC sales strategy for Services, aligning with all Field Sales, Partners, and Marketing to deliver a seamless “landandexpand” motionDevelop and close transformational, end to end services deals that elevate the customer relationship and accelerate value realisationCoach and mentor your team to identify, shape, and close complex service engagements, building long-term capability across the regionOwn and deliver against a defined Services booking, revenue and margin target across APACDrive consistent forecasting, pipeline growth, and operational discipline to support predictable bookings, margin and revenueRecruit, develop, and lead a high-performing Services Sales team with a focus on coaching, development, and quota & participation performancePartner with field teams on opportunity qualification, pipeline health, territory planning, and account strategiesBuild deep, trusted relationships with customer Csuite and internal stakeholders across functionsCollaborate closely with Services Delivery, Product, Customer Success, and Field Sales to align Services-led GTM plays🎯 What Success Looks LikeExceeded Services-led bookings, revenue and margin targets across APACClosed high-value transformational deals that materially impact customer strategy and platform adoptionDevelop a high-performing Services Sales team with repeatable plays for value-based sellingAligned regional efforts to CEG’s broader KPIs, influencing outcomes well beyond services sales, such as NPS, Attrition and Net New Licenses SalesStrengthened cross-functional relationships across Field, Services Delivery, and Customer SuccessQualifications📋 What You Bring20+ years of enterprise software/services sales leadership in SaaS, consulting, or digital transformationProven ability to influence outcomes across customer success, consulting, and sales functionsProven track record of developing and closing complex, multi-million-dollar transformational services engagementsDeep experience selling into CxO stakeholders with strong business case and value articulationA leadership style built around coaching, mentoring, and team developmentCreate territory-specific go-to-market plans addressing varying levels of technology readiness, language, buying behaviour, and cultural expectations across markets like Asia, India, and ANZStrong understanding of ServiceNow solutions (ITSM, ITOM, HRSD, CSM, etc.) and services GTM motionDeep executive relationships and cultural fluency across APAC markets like Asia, India, and ANZExceptional collaboration skills-cross-functional by nature, driven by partnership and impactStrong business acumen with forecasting, territory planning, and strategic thinking skillsFluent in English; additional APAC languages a plus🎁 Why You’ll Love ThisBe at the forefront of one of APAC’s fastest-growing regions at ServiceNowPlay a key role in delivering on ServiceNow’s Customer Excellence Group (CEG) strategyLead the Services motion that directly enables customer value and company growthBe part of the incredible CEG APAC leadership teamCompetitive compensation package including bonus, stock, and benefitsJoin a fast-moving, inclusive, and high-performance culture focused on customer successA rare opportunity to build transformational customer journeys that shape the future of workAdditional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Expected salary:

Location: Sydney, NSW

Job date: Sat, 02 Aug 2025 02:50:00 GMT

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