Audience Support Advisor

Job title: Audience Support Advisor

Company: Australian Broadcasting Corporation


Job description: The ABC is looking for an Audience Support Advisor to join our small customer service team and assist in handling written feedback and complaints ensuring issues are addressed promptly and effectively.The Job

• Triage audience feedback and complaints under general direction, resolve or escalate following ABC’s Complaints Handling procedures
• Perform administrative tasks: categorise and log audience contacts, help prepare regular reports, and update training materials, knowledge bases, and templates
• Manage cases by liaising with other teams within the ABC to resolve audience concerns.
• Provide training and guidance to the Audience Support team

Position Description:About YouYou’ll be a problem-solver with excellent communication skills.You’ll have:

• Relevant tertiary qualifications or equivalent experience in customer service with an emphasis on written complaint handling
• Strong computer skills, able to use various applications and customer management tools. (Resolve and Zendesk experience would be beneficial).
• Excellent customer service focus; able to deal diplomatically and understand audience needs
• Advanced written and verbal communication; build effective relationships and communicates clearly
• Able to manage workload, set priorities, and meet deadlines while working in a collegiate team environment
• Good problem-solving skills and understanding of ABC’s products and services

What we can offer you:

• 15.4% ABC Nominated Super.
• Paid parental, carer’s and supporting partner leave.
• Salary packaging.
• ABC Mentoring.

About ABC AudiencesABC Audiences is made up of a passionate group of marketing, brand, creative, audience experience, UX, audience insights and support specialists who have audiences at the heart of all they do. They’re responsible for leading the ABC’s brand and audience strategies, acquiring and engaging audiences both within our broadcast and digital ecosystems and working collaboratively with partner divisions to lead an integrated approach to audience insights, branding, acquisition and retention strategies, and communication.More info:In line with our focus on diversity and inclusion, applications are strongly encouraged from Indigenous Australians, people from a range of cultural and linguistic backgrounds, people with disability and LGBTQIA+ individuals. The ABC also aims to achieve a gender-balanced workforce.To request recruitment and selection information in alternate formats, request adjustments, or if you have accessibility requirements please contactIf you want to know more, please contact Ruth McGuire, Supervisor, Audience Support Team on 139 994.We are unable to accept email applications, please ensure that you submit your application via the online portal.For more information on working at the ABC visit abc.net.au/careersWe respectfully request that Recruitment Agencies do not submit applications for this position.Advertised: 22 Jul 2025 10:00 AM AUS Eastern Standard Time
Applications close: 05 Aug 2025 11:55 PM AUS Eastern Standard TimeSearch Results Job title Location Closing date
Sydney 5 Aug 2025
Provide customer service with a focus on email correspondence to ensure an exceptional audience experience.Job searchCurrent opportunities Job title Location Closing date
Sydney 5 Aug 2025
Provide customer service with a focus on email correspondence to ensure an exceptional audience experience.

Expected salary: $77000 – 94000 per year

Location: Sydney, NSW

Job date: Wed, 30 Jul 2025 07:58:18 GMT

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