Associated Director, Business Solutions and Partnerships

Job title: Associated Director, Business Solutions and Partnerships

Company: Singtel


Job description: At Optus, we don’t sit back and let the future happen to us – we’re out there making it. By expanding into new technology and relentlessly improving every day, we’re creating a better tomorrow for all AustraliansWe believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customersThe Small Business team at Optus is responsible for driving the overall performance of the segment, including sales, customer experience, revenue, and financial outcomes. Their focus spans five key functions: generating customer insights to develop strong value propositions, managing performance across channels, driving go-to-market strategies, and setting strategic direction in collaboration with Marketing, Service, Delivery, and other internal teams. Their mission is to build a seamless, high-impact experience for small business customers and deliver measurable results for OptusReporting to the Director, Segment Strategy and Performance, the Associate Director (AD), Business Solutions and Partnerships plays a meaningful role in crafting and delivering innovative offers and partnerships tailored for small businesses. This role blends customer insight, commercial competence, and creative thinking to develop compelling products and bundles grounded in real customer needs, while also identifying strategic partnerships that drive acquisition, retention, and customer loyaltyThe day to day

• Lead strategic ecosystem partnerships by identifying and encouraging collaborations with technology providers, platforms, and local business enablers to strengthen Optus’ position as the most supportive telco for small businesses.
• Champion innovation in business solutions, fostering a culture of creativity to craft and deliver offerings that simplify operations and drive success for small business customers.
• Design customer-centric experiences through insight-led, human-centred design practices, ensuring that every solution aligns with real small business needs and delivers meaningful impact.
• Develop high-value programs and bundles tailored to specific small business segments, aimed at enhancing relevance, improving satisfaction, and deepening customer relationships.
• Drive cross-functional alignment and delivery, collaborating with senior leaders and diverse teams across the business, using storytelling and influence to translate strategy into measurable action and outcomes

Why you are our next AD Business Solutions and Partnerships

• Extensive hands-on experience in proposition development, solution design, or commercial strategy, ideally within customer or segment-led roles in telecommunications, technology, or digital services.
• Strong understanding of small business needs and proven ability to translate insights into scalable solutions, programs, or partnerships that deliver tangible value.
• Commercially astute, with a proven track record in building business cases, interpreting performance metrics (e.g. NPS, revenue, conversion), and getting results in complex, fast-paced environments.
• Outstanding stakeholder and cross-functional leadership skills, with the ability to influence without direct authority and align diverse teams to deliver customer and business outcomes.
• Skilled in customer insight analysis and design thinking, with experience using digital and CX tools for journey mapping, proposition co-creation, and experience optimisation.
• Relevant professional qualifications in Business, Marketing, Strategy or a related field, with exposure to human-centred design and experience working with or supporting small businesses or startups

What’s in it for you?

• 3 days in the office, 2 days remote – with flexible hours to suit!
• Inclusive gender neutral paid Parental Leave of up to 16 weeks
• Competitive leave including 2 additional ‘Connected Leave’ days
• All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’
• Own your own growth by accessing an extensive online and facilitator led learning catalogue.
• Connect at work through our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network and Young Professionals.
• Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
• Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon

Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes!At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email or call 1800 309 170. We’re here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hoursFor more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.#LI-DD1

Expected salary:

Location: Sydney, NSW

Job date: Thu, 17 Jul 2025 22:10:11 GMT

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